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Adobe Contribute Connection Problems

Posted on 2007-12-03
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Last Modified: 2013-12-09
Hey,
I am trying to install contribute cs3 for a client.

I am having trouble setting up the connection to their company website.

Once I put the ftp details in it connects to the web host and asks me to select the home directory. Once I select the home directory it begins to run the ftp tests. On the first test it tries to create a new directory but it fails saying that permissions are denied.

I have setup a connection to the same website from different locations with no problems. It only happens on computers within this one particular network. The network is protected by an ISA filewall. Could this be the problem? Is there anything I need to do in the ISA firewall to make it connect properly? I have also contacted the web host and they are saying the permissions are setup fine.

I have pasted the FTP log from contribute below.

Thanks for any help that you can give me.
------------FTP LOG------------------------------
Date: 11/22/2007
LocalTime: 9:52
Host: ftp.xxxx.xxx.xx
Port: 
LoginID: xxxxx
Path: /httpdocs/
Passive Enabled: false
ProxyHost: NoneContribute Alternate Rename: no Contribute Optimized: yes ======================== Test Results ==========================
 
NOTE: "ProFTPD Server" has been detected. For more information on FTP server compatibility issues, please see http://www.macromedia.com/support/contribute/ts/documents/proftp.htm
Login: SUCCESS!
Changing Directory To: /httpdocs/ SUCCESS!
Directory Listing Test: SUCCESS!
Make Directory Test: The server is unable to create a directory. Please verify that you have sufficient permissions to create a directory.
----------------------- FTP log from the last operation ---------------------- > CWD /httpdocs < 250 CWD command successful.
> MKD mm_diagnose_1xwj1
< 550 Access is denied.
> CWD /httpdocs/mm_diagnose_1xwj1
< 550 /httpdocs/mm_diagnose_1xwj1: No such file or directory > CWD /httpdocs < 250 CWD command successful.
> RNFR mm_diagnose_1xwj1
< 550 Access is denied.
> MDTM mm_diagnose_1xwj1
< 550 Access is denied.
------------------------------------------------------------------------------

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Question by:SM17CH
8 Comments
 
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Expert Comment

by:Jason C. Levine
ID: 20400882
Hi SM17CH,

Try two things from Contribute:

One, enable passive FTP

Two, go into the Advanced FTP settings and uncheck "Use Performance Optimization"
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Accepted Solution

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SM17CH earned 0 total points
ID: 20438991
We Fixed it.

You need to uncheck the read only option under FTP configuration in ISA Server on the appropriate rule. In our case it was Small Business Server Internet Access.
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Expert Comment

by:Computer101
ID: 20559835
Closed, 500 points refunded.
Computer101
EE Admin
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Expert Comment

by:mcbathost
ID: 21465540
This problem seems similar to mine, for i am getting the same error.  I can connect up to the same point via Contribue and get the same errors.  I can connect via the Filezilla FTP client and can access it fully.  

I'm just trying to figure out how the fix listed would extrapolate to my situation.  If i understand correctly your ISA server is your LAN/WAN firewall?  

We use a Watchguard Edge Firewall.  But i haven't found any settings that would correspond to the "read only option" you mentioned.  And i haven't really found any firewall log errors that give me any further indication either.

THanks,

Matt
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LVL 70

Expert Comment

by:Jason C. Levine
ID: 21465671
Matt,

You should ask a new question if you are having trouble.  Since this one is closed, there is no way you will get the proper assistance.
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LVL 70

Expert Comment

by:Jason C. Levine
ID: 21465694
Ah-ha, never mind...I see you found the related question link.
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Expert Comment

by:mcbathost
ID: 21465696
I did, it can be found here.

http://www.experts-exchange.com/Web_Development/Software/Adobe_Creative_Suite/Q_23363387.html

ty for your help and quick reply.
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