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Unable to backup using tandberg ts400

Posted on 2007-12-04
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Hi

I have installed a Tandberg TS400 on my Dell Powervault, I use Backup Exec 9.1, fully updated and re-installed.

I get the error "Invalid Physical Volume Library Argument" when trying to inventry, backup, or do anything at all with Backup Exec.

I have updated the Windows drivers, used plug and play drivers in BE and also used the Veritas drivers to no avail.

As a test I have tried Microsoft Backup and this also does not work (I dont know if it should with such a large drive and having been developed by Microsoft and Veritas in the first place.

I have read alot of articles on the web about this but I have not managed to fix the issue.
I was wondering if I could get another driver that worked with Veritas, maybe a driver from Quantum or something.

Any help on this would be great, I have spent the past 3 weeks hitting my head against a brick wall and I refuse to give up, and upgrading is not an option.

Any ideas anyone?

Thanks
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Question by:peachplc
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5 Comments
 
LVL 23

Expert Comment

by:Rahul Misra
ID: 20403859
Well firstly the TS400 is not compatible with 9.1
Secondly what SCSI card have you got it connected to???
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Author Comment

by:peachplc
ID: 20403918
to answer your questions

1. thats just great, thats my first problem then, any way round this issue i.e. use another driver that works with it.
2. An Adaptec SCSI Card 39160/3960D Ultra160

I have updated drivers and firmware on this.

Hope that helps
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LVL 23

Accepted Solution

by:
Rahul Misra earned 2000 total points
ID: 20404819
The card is good and should not be an issue
Can u see both the Medium Changer and the Tape drive in the device manager??
it should be visible similar to the snapshot in the support article below.

How to uninstall the Original Equipment Manufacturer driver for the medium changer in a robotic library so as to make it "Unknown medium changer
http://support.veritas.com/docs/269214 .
If you have tried using both the OEM and Veritas drivers then you have exhausted the workaround options.
If MS Backup Utiliy doesnt work with the LIB,issue could be with the hardware too.
Also ensure that Removable Storage Manager service is Disable and not running
You might wanna check your SYSTEM LOGS in the WINDOWS EVENT VIEWER to see if you have any ERRORS with EVENT ID 5,7,9,11,15

Also refer to the following articles.
How to troubleshoot issues with a Robotic Library or Tape Drive in Backup Exec for Windows Servers
http://support.veritas.com/docs/255501 
Advanced Autoloader Support and Troubleshooting Guide for VERITAS Backup Exec (tm) on Windows operating systems
 http://support.veritas.com/docs/241706


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LVL 23

Assisted Solution

by:Rahul Misra
Rahul Misra earned 2000 total points
ID: 20404993
Try using the OEM drivers if you havent done  that already
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Author Comment

by:peachplc
ID: 20411147
I will keep trying on my old server now, but for my new one I have just gone with buying Backup exec 11d and all the agents to go with it (pricey but I cant spend any more time on this)

Thanks for your help
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