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Exchange HTTP Virtual Server Instance resource failed

Posted on 2007-12-04
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Last Modified: 2012-05-05
Exchange environment

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Backend: Exchange 2003 Enterprise server SP2 (2-node cluster)

Front-end: 2 nos Exchange 2003 Enterprise server SP2

OS: Windows Server 2003 SP1

Backup software: CA BrightStor Backup Agent version 11.5

 

Type of  backup: Full Database backup + Documentation level backup

 

 

Issue

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Since 2 days we are observing that while exchange backup in in progress the store.exe is utilizing more CPU (the store.exe usage is fluctuating from 24% to 85%)

 

The total CPU utilization is fluctuating from 35% to 95%

 

Once the backup is complets the Exchange HTTP Virtual Server Instance failes and comes online immediately

 

Event Type:       Error

Event Source:    MSExchangeCluster

Event Category: Services

Event ID:           1005

Date:                12/2/2007

Time:                6:45:33 PM

User:                N/A

Computer:         USELSCN0101

Description:

Exchange HTTP Virtual Server Instance 100 (USELSCLUMS0101): The IsAlive check for this resource failed.

 

 

Event Type:       Error

Event Source:    ClusSvc

Event Category: Failover Mgr

Event ID:           1069

Date:                12/3/2007

Time:                7:36:25 PM

User:                N/A

Computer:         USELSCN0101

Description:

Cluster resource 'Exchange HTTP Virtual Server Instance 100 (USELSCLUMS0101)' in Resource Group 'uselsclums0101' failed.

 

Event Type:       Information

Event Source:    ClusSvc

Event Category: Failover Mgr

Event ID:           1201

Date:                12/3/2007

Time:                7:36:25 PM

User:                N/A

Computer:         USELSCN0101

Description:

The Cluster Service brought the Resource Group "uselsclums0101" online.
0
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Question by:Freshandeasy
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4 Comments
 
LVL 10

Expert Comment

by:santhoshu
ID: 20402350
Your Antivirus might be a culprit.
Disable any of your antivirus software during the backup and see if that helps.  If that helps, then you will need to exclude the store.exe and the exchange folders from virus scanning.
0
 

Author Comment

by:Freshandeasy
ID: 20404903
We have already excluded the store.exe and the exchange folders from virus scanning
0
 
LVL 10

Expert Comment

by:santhoshu
ID: 20409907
ok.  Then let us take your backup software out for a while.
Meaning... run a backup using Native Windows Backup Utility (NT Backup) and find out if you still have the problem.
0
 

Accepted Solution

by:
Freshandeasy earned 0 total points
ID: 20498823
We have opened a case with Microsoft as per there suggestion we have updated the storport drivers for both the nodes, http://support.microsoft.com/?id=934878 registry changes for HTTP Parameters. Stopped brick level backup.

We have collected poolmon, preflogs, user dump for store.exe, adplus logs to analysis this issue
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