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document viewer msi hangs startup

Posted on 2007-12-04
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Last Modified: 2010-04-21
working on a laptop running win xp sp2.  client appears to have started install of ms document viewer msi but didn't have the disc called for by the installer.  

so now on startup client's machine tries to install document viewer on startup and will not stop trying to install the software  regardless of any cancel action I take.  

where do I look to end this madness?
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Question by:rhkennerly
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Accepted Solution

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and235100 earned 500 total points
ID: 20402481
Try running the cleanup tool:
http://support.microsoft.com/kb/290301
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Expert Comment

by:and235100
ID: 20402492
Also - you can set the Windows Installer service start-up type to Disabled - this should stop the attempted configuration at startup - then run the cleanup utility and set the service back to Manual.
(start, run, type services.msc <hit enter>)
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Author Closing Comment

by:rhkennerly
ID: 31412562
run>msc failed on this machine.  Installer cleanup tool worked like a charm.
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by:and235100
ID: 20406054
Hope that helped.
Thank you.
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Expert Comment

by:PC-User1
ID: 22364048
I am also having this same problem, but when I read through the description for the "cleanup utility", it recommends against using it if you have Office 2007 installed, which I have.
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