Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

document viewer msi hangs startup

Posted on 2007-12-04
5
Medium Priority
?
4,582 Views
Last Modified: 2010-04-21
working on a laptop running win xp sp2.  client appears to have started install of ms document viewer msi but didn't have the disc called for by the installer.  

so now on startup client's machine tries to install document viewer on startup and will not stop trying to install the software  regardless of any cancel action I take.  

where do I look to end this madness?
0
Comment
Question by:rhkennerly
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
5 Comments
 
LVL 32

Accepted Solution

by:
and235100 earned 2000 total points
ID: 20402481
Try running the cleanup tool:
http://support.microsoft.com/kb/290301
0
 
LVL 32

Expert Comment

by:and235100
ID: 20402492
Also - you can set the Windows Installer service start-up type to Disabled - this should stop the attempted configuration at startup - then run the cleanup utility and set the service back to Manual.
(start, run, type services.msc <hit enter>)
0
 

Author Closing Comment

by:rhkennerly
ID: 31412562
run>msc failed on this machine.  Installer cleanup tool worked like a charm.
0
 
LVL 32

Expert Comment

by:and235100
ID: 20406054
Hope that helped.
Thank you.
0
 

Expert Comment

by:PC-User1
ID: 22364048
I am also having this same problem, but when I read through the description for the "cleanup utility", it recommends against using it if you have Office 2007 installed, which I have.
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Step by step guide to Clean and Sort your windows registry! Introduction: Always remember: A Clean registry = Better performance = Save your invaluable time In this article we're going to clear our registry manually! Yes, manually! The e…
It is only natural that we all want our PCs to be in good working order, improved system performance, so that is exactly how programs are advertised to entice. They say things like:            •      PC crashes? Get registry cleaner to repair it!    …
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
In this video you will find out how to export Office 365 mailboxes using the built in eDiscovery tool. Bear in mind that although this method might be useful in some cases, using PST files as Office 365 backup is troublesome in a long run (more on t…

721 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question