Solved

document viewer msi hangs startup

Posted on 2007-12-04
5
4,529 Views
Last Modified: 2010-04-21
working on a laptop running win xp sp2.  client appears to have started install of ms document viewer msi but didn't have the disc called for by the installer.  

so now on startup client's machine tries to install document viewer on startup and will not stop trying to install the software  regardless of any cancel action I take.  

where do I look to end this madness?
0
Comment
Question by:rhkennerly
  • 3
5 Comments
 
LVL 32

Accepted Solution

by:
and235100 earned 500 total points
ID: 20402481
Try running the cleanup tool:
http://support.microsoft.com/kb/290301
0
 
LVL 32

Expert Comment

by:and235100
ID: 20402492
Also - you can set the Windows Installer service start-up type to Disabled - this should stop the attempted configuration at startup - then run the cleanup utility and set the service back to Manual.
(start, run, type services.msc <hit enter>)
0
 

Author Closing Comment

by:rhkennerly
ID: 31412562
run>msc failed on this machine.  Installer cleanup tool worked like a charm.
0
 
LVL 32

Expert Comment

by:and235100
ID: 20406054
Hope that helped.
Thank you.
0
 

Expert Comment

by:PC-User1
ID: 22364048
I am also having this same problem, but when I read through the description for the "cleanup utility", it recommends against using it if you have Office 2007 installed, which I have.
0

Featured Post

Announcing the Most Valuable Experts of 2016

MVEs are more concerned with the satisfaction of those they help than with the considerable points they can earn. They are the types of people you feel privileged to call colleagues. Join us in honoring this amazing group of Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

If you build your web application in Visual Studio you'll get at least a few binaries, or .DLL, files in your bin folder. However, there is more compiling to be done. Normally this would happen when an ASP.NET resource within the web site is request…
Sometimes people don't understand why download speed shows differently for Windows than Linux.Specially, this article covers and shows the solution for throughput difference for Windows than a Linux machine. For this, I arranged a test scenario.I…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
Although Jacob Bernoulli (1654-1705) has been credited as the creator of "Binomial Distribution Table", Gottfried Leibniz (1646-1716) did his dissertation on the subject in 1666; Leibniz you may recall is the co-inventor of "Calculus" and beat Isaac…

808 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question