?
Solved

document viewer msi hangs startup

Posted on 2007-12-04
5
Medium Priority
?
4,599 Views
Last Modified: 2010-04-21
working on a laptop running win xp sp2.  client appears to have started install of ms document viewer msi but didn't have the disc called for by the installer.  

so now on startup client's machine tries to install document viewer on startup and will not stop trying to install the software  regardless of any cancel action I take.  

where do I look to end this madness?
0
Comment
Question by:rhkennerly
  • 3
5 Comments
 
LVL 32

Accepted Solution

by:
and235100 earned 2000 total points
ID: 20402481
Try running the cleanup tool:
http://support.microsoft.com/kb/290301
0
 
LVL 32

Expert Comment

by:and235100
ID: 20402492
Also - you can set the Windows Installer service start-up type to Disabled - this should stop the attempted configuration at startup - then run the cleanup utility and set the service back to Manual.
(start, run, type services.msc <hit enter>)
0
 

Author Closing Comment

by:rhkennerly
ID: 31412562
run>msc failed on this machine.  Installer cleanup tool worked like a charm.
0
 
LVL 32

Expert Comment

by:and235100
ID: 20406054
Hope that helped.
Thank you.
0
 

Expert Comment

by:PC-User1
ID: 22364048
I am also having this same problem, but when I read through the description for the "cleanup utility", it recommends against using it if you have Office 2007 installed, which I have.
0

Featured Post

Get expert help—faster!

Need expert help—fast? Use the Help Bell for personalized assistance getting answers to your important questions.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

We have adopted the strategy to use Computers in Student Labs as the bulletin boards. The same target can be achieved by using a Login Notice feature in Group policy but it’s not as attractive as graphical wallpapers with message which grabs the att…
Sometimes people don't understand why download speed shows differently for Windows than Linux.Specially, this article covers and shows the solution for throughput difference for Windows than a Linux machine. For this, I arranged a test scenario.I…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
Is your organization moving toward a cloud and mobile-first environment? In this transition, your IT department will encounter many challenges, such as navigating how to: Deploy new applications and services to a growing team Accommodate employee…
Suggested Courses
Course of the Month4 days, 14 hours left to enroll

601 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question