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VoIP avaya phones doesnt make registration/connection with Avaya IpOffice via a VPN

Posted on 2007-12-04
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Last Modified: 2011-09-20
Hello,
here the problem:
I have 2 sites with VPN using 2 sonicwall, a 170 and a 3060.
VPN are correctly setup and works.
something strange, when I use TZW 170 with standard OS, everything works perfectly.
When I use a TZW 170 with advanced OS, VoIp phones don't find the IpOffice.
I can send u capture of packets if needed.
Any idea ?
Thank you !
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Question by:bruno_boccara
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LVL 12

Expert Comment

by:bhnmi
ID: 20405697
Make sure that you can resolve DNS names across the VPN.
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Author Comment

by:bruno_boccara
ID: 20406332
we don't have any probleme with the VPN.
In fact everything is working with the VPN: DNS, NetBios,....
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LVL 12

Expert Comment

by:bhnmi
ID: 20406890
Well you seem to have a problem with the VPN when trying to register the phone with the server. If everything else work so should the phone. I am assuming the the 3060 is running the SonicOS Enhanced right?
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Author Comment

by:bruno_boccara
ID: 20407164
Yes, the 3060 is running the Enhanced OS.
there is something strange: with a 170 standard OS it works perfectly. Only under the enhanced OS it does not...
and we have the latest OS version.
I don't think that there is any link with Avaya Phone or IpOffice.
we are still searching .....
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LVL 12

Expert Comment

by:bhnmi
ID: 20407206
When you run the enhanced on the tz170 make sure that all the sip options are disabled.
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Author Comment

by:bruno_boccara
ID: 20527514
Hi,
something new.
We just installed the new TZ190 enhanced 3.8.0.10e (last OS), and exactly the same problem.....
The IP Office detect the phone we have this error message: Unknown Phone
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Accepted Solution

by:
bruno_boccara earned 0 total points
ID: 20580546
We find the solution:
we must uncheck H323 Transformation to make it work !!!!!!!!!!!
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LVL 3

Expert Comment

by:boed
ID: 20921741
Can you tell me what rev of the phone you are using/bin and profile you are using on the phone- avaya, cisco, juniper?
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Author Comment

by:bruno_boccara
ID: 20921989
I have 2 files:
application: i20d01a2_3.bin
start: x20d01a2_3.bin

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