Solved

VoIP avaya phones doesnt make registration/connection with Avaya IpOffice via a VPN

Posted on 2007-12-04
9
586 Views
Last Modified: 2011-09-20
Hello,
here the problem:
I have 2 sites with VPN using 2 sonicwall, a 170 and a 3060.
VPN are correctly setup and works.
something strange, when I use TZW 170 with standard OS, everything works perfectly.
When I use a TZW 170 with advanced OS, VoIp phones don't find the IpOffice.
I can send u capture of packets if needed.
Any idea ?
Thank you !
0
Comment
Question by:bruno_boccara
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 3
9 Comments
 
LVL 12

Expert Comment

by:bhnmi
ID: 20405697
Make sure that you can resolve DNS names across the VPN.
0
 

Author Comment

by:bruno_boccara
ID: 20406332
we don't have any probleme with the VPN.
In fact everything is working with the VPN: DNS, NetBios,....
0
 
LVL 12

Expert Comment

by:bhnmi
ID: 20406890
Well you seem to have a problem with the VPN when trying to register the phone with the server. If everything else work so should the phone. I am assuming the the 3060 is running the SonicOS Enhanced right?
0
Portable, direct connect server access

The ATEN CV211 connects a laptop directly to any server allowing you instant access to perform data maintenance and local operations, for quick troubleshooting, updating, service and repair.

 

Author Comment

by:bruno_boccara
ID: 20407164
Yes, the 3060 is running the Enhanced OS.
there is something strange: with a 170 standard OS it works perfectly. Only under the enhanced OS it does not...
and we have the latest OS version.
I don't think that there is any link with Avaya Phone or IpOffice.
we are still searching .....
0
 
LVL 12

Expert Comment

by:bhnmi
ID: 20407206
When you run the enhanced on the tz170 make sure that all the sip options are disabled.
0
 

Author Comment

by:bruno_boccara
ID: 20527514
Hi,
something new.
We just installed the new TZ190 enhanced 3.8.0.10e (last OS), and exactly the same problem.....
The IP Office detect the phone we have this error message: Unknown Phone
0
 

Accepted Solution

by:
bruno_boccara earned 0 total points
ID: 20580546
We find the solution:
we must uncheck H323 Transformation to make it work !!!!!!!!!!!
0
 
LVL 3

Expert Comment

by:boed
ID: 20921741
Can you tell me what rev of the phone you are using/bin and profile you are using on the phone- avaya, cisco, juniper?
0
 

Author Comment

by:bruno_boccara
ID: 20921989
I have 2 files:
application: i20d01a2_3.bin
start: x20d01a2_3.bin

0

Featured Post

On Demand Webinar - Networking for the Cloud Era

This webinar discusses:
-Common barriers companies experience when moving to the cloud
-How SD-WAN changes the way we look at networks
-Best practices customers should employ moving forward with cloud migration
-What happens behind the scenes of SteelConnect’s one-click button

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article offers some helpful and general tips for safe browsing and online shopping. It offers simple and manageable procedures that help to ensure the safety of one's personal information and the security of any devices.
As companies replace their old PBX phone systems with Unified IP Communications, many are finding out that legacy applications such as fax do not work well with VoIP. Fortunately, Cloud Faxing provides a cost-effective alternative that works over an…
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question