?
Solved

Unable to open company files in QuickBooks Pro 2007 on Vista Business computer

Posted on 2007-12-04
3
Medium Priority
?
2,688 Views
Last Modified: 2008-02-01
A client of mine got a new computer with Vista Business.

She also loaded QuickBooks 2007 Pro on it, and it's not able to open any of the company files she has.  It's giving her an error that the file is already open.

She loaded QuickBooks 2008 Pro on it and it works fines opening the company files.

She also accesses those company files through a network share. On the WindowsXP-Pro computer running QuickBooksPro 2007 she can open those company files on that are on the Vista computer with no problems.  But she can't open those same files from the VIsta computer.   We turned off Symantec AntiVirus, Windows Defender, Windows firewall.  And Intuit tech support can't find the issue either.

Any ideas?
   
0
Comment
Question by:mark_goodall
  • 2
3 Comments
 
LVL 1

Expert Comment

by:jerry_andrews
ID: 20557556
I have had similar issues and found that turning Norton off was insufficient.  I had to completely remove all norton files and uninstall norton.  I reinstalled norton after installing other software and all worked fine.  Are you sure the software you are having trouble with is 2007--2006 and prior will not run on Vista?  If it is 2007, I recommend doing a backup of the company on the XP machine and restoring on the Vista machine.  Your company file should work fine.  Do not try using accountants files or portable files.
0
 

Author Comment

by:mark_goodall
ID: 20586453
Yes, it's 2007 version.   After working forever with Intuit, we're going to leave it as not realistically solvable, and run QB2007 on the old XP computer and QB2008 on the Vista computer.   This isn't the first time that the only solution was to stop using the old version and use a newer version of QuickBooks.
0
 
LVL 1

Accepted Solution

by:
jerry_andrews earned 375 total points
ID: 20586862
Probably a good solution.  I am running successfully, QB2007 and QB2008 on my new Vista Machine.  I did have trouble with other software and networking issues that I was able to resolve by completely removing Norton and reinstalling it afterwards.  Turning off Norton features were not sufficient.  Good luck
0

Featured Post

VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

There are many reasons a PC runs slower than when it was new, ranging from malicious software intended to mess things up to simple general Windows use.  Your PC performance may slowly degrade over time without you noticing but when you buy a PC from…
Code that checks the QuickBooks schema table for non-updateable fields and then disables those controls on a form so users don't try to update them.
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…
Please read the paragraph below before following the instructions in the video — there are important caveats in the paragraph that I did not mention in the video. If your PaperPort 12 or PaperPort 14 is failing to start, or crashing, or hanging, …
Suggested Courses

830 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question