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Unable to open company files in QuickBooks Pro 2007 on Vista Business computer

Posted on 2007-12-04
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Last Modified: 2008-02-01
A client of mine got a new computer with Vista Business.

She also loaded QuickBooks 2007 Pro on it, and it's not able to open any of the company files she has.  It's giving her an error that the file is already open.

She loaded QuickBooks 2008 Pro on it and it works fines opening the company files.

She also accesses those company files through a network share. On the WindowsXP-Pro computer running QuickBooksPro 2007 she can open those company files on that are on the Vista computer with no problems.  But she can't open those same files from the VIsta computer.   We turned off Symantec AntiVirus, Windows Defender, Windows firewall.  And Intuit tech support can't find the issue either.

Any ideas?
   
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Question by:mark_goodall
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by:jerry_andrews
ID: 20557556
I have had similar issues and found that turning Norton off was insufficient.  I had to completely remove all norton files and uninstall norton.  I reinstalled norton after installing other software and all worked fine.  Are you sure the software you are having trouble with is 2007--2006 and prior will not run on Vista?  If it is 2007, I recommend doing a backup of the company on the XP machine and restoring on the Vista machine.  Your company file should work fine.  Do not try using accountants files or portable files.
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Author Comment

by:mark_goodall
ID: 20586453
Yes, it's 2007 version.   After working forever with Intuit, we're going to leave it as not realistically solvable, and run QB2007 on the old XP computer and QB2008 on the Vista computer.   This isn't the first time that the only solution was to stop using the old version and use a newer version of QuickBooks.
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jerry_andrews earned 375 total points
ID: 20586862
Probably a good solution.  I am running successfully, QB2007 and QB2008 on my new Vista Machine.  I did have trouble with other software and networking issues that I was able to resolve by completely removing Norton and reinstalling it afterwards.  Turning off Norton features were not sufficient.  Good luck
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