• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 745
  • Last Modified:

Cannot send new messages to internal addresses

So, here's an odd problem I'm having with one of my clients. We host their e-mail using a software called mailenable. They have a support forum at http://forum.mailenable.com. We added a new mail domain on Monday. Here are the symptoms of the problem.

They can:
- send to any external domain successfully
- send using webmail, including to their own domain
- reply to any message successfully, including messages sent to them from their own domain (via webmail, since using outlook does not work)

They cannot:
- create new messages to internal addresses in outlook 2007, it fails with the message "
Task 'xx@xxx.xxx - Sending' reported error (0x80040201) : 'Unknown Error 0x80040201'

What I've tried:
- mail server can receive on port 25 or 45. Have tried changing to both and creating new messages internally, still fails
- tried using ISP's mail server for outgoing messages, sending to internal still fails
- searched mailenable forums for questions involving that error message, no results found
- spent some time searching on google for similar errors. None seem to be the same situation as mine.

Any suggestions welcome, hopefully I've clarified the problem enough. Thanks.
0
Ivrnet
Asked:
Ivrnet
1 Solution
 
IvrnetAuthor Commented:
Okay, found the solution myself. It was because they had Exchange previously. Once we delete the address from the cache when you are composing and type the full e-mail address once the problem is resolved.

0
 
EE_AutoDeleterCommented:
ayeayemyo,
Because you have presented a solution to your own problem which may be helpful to future searches, this question is now PAQed and your points have been refunded.

EE_AutoDeleter
0
 
CircleblueCommented:
ayeayemyo,

Hey I am in a similar spot, just removed outlook from an Exchange server and pop mail now.  What do you mean by remove the address from the cache?  I know yours is more related to one address, but I am wondering if there are some lingering exchange settings messing with Outlook?
0
 
ayeayemyoCommented:
just wondering, I didn't post this topic and why using my username???? Is there any security problem???
0
 
leslauthCommented:
Deleting the email from the cache did not work for us, but, deleting the contact and creating a new contact did.  Outlook 2013.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Cloud Class® Course: CompTIA Cloud+

The CompTIA Cloud+ Basic training course will teach you about cloud concepts and models, data storage, networking, and network infrastructure.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now