Solved

Cannot send new messages to internal addresses

Posted on 2007-12-04
5
725 Views
Last Modified: 2016-04-12
So, here's an odd problem I'm having with one of my clients. We host their e-mail using a software called mailenable. They have a support forum at http://forum.mailenable.com. We added a new mail domain on Monday. Here are the symptoms of the problem.

They can:
- send to any external domain successfully
- send using webmail, including to their own domain
- reply to any message successfully, including messages sent to them from their own domain (via webmail, since using outlook does not work)

They cannot:
- create new messages to internal addresses in outlook 2007, it fails with the message "
Task 'xx@xxx.xxx - Sending' reported error (0x80040201) : 'Unknown Error 0x80040201'

What I've tried:
- mail server can receive on port 25 or 45. Have tried changing to both and creating new messages internally, still fails
- tried using ISP's mail server for outgoing messages, sending to internal still fails
- searched mailenable forums for questions involving that error message, no results found
- spent some time searching on google for similar errors. None seem to be the same situation as mine.

Any suggestions welcome, hopefully I've clarified the problem enough. Thanks.
0
Comment
Question by:Ivrnet
5 Comments
 

Author Comment

by:Ivrnet
ID: 20404400
Okay, found the solution myself. It was because they had Exchange previously. Once we delete the address from the cache when you are composing and type the full e-mail address once the problem is resolved.

0
 

Accepted Solution

by:
EE_AutoDeleter earned 0 total points
ID: 20968216
ayeayemyo,
Because you have presented a solution to your own problem which may be helpful to future searches, this question is now PAQed and your points have been refunded.

EE_AutoDeleter
0
 
LVL 3

Expert Comment

by:Circleblue
ID: 21042134
ayeayemyo,

Hey I am in a similar spot, just removed outlook from an Exchange server and pop mail now.  What do you mean by remove the address from the cache?  I know yours is more related to one address, but I am wondering if there are some lingering exchange settings messing with Outlook?
0
 

Expert Comment

by:ayeayemyo
ID: 21278264
just wondering, I didn't post this topic and why using my username???? Is there any security problem???
0
 

Expert Comment

by:leslauth
ID: 41547414
Deleting the email from the cache did not work for us, but, deleting the contact and creating a new contact did.  Outlook 2013.
0

Featured Post

Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

An analysis of the phishing scam that has been affecting Google users, along with steps to take for protection, as well as what to do if you receive one of the emails.
Phishing attempts can come in all forms, shapes and sizes. No matter how familiar you think you are with them, always remember to take extra precaution when opening an email with attachments or links.
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

831 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question