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Cannot send new messages to internal addresses

Posted on 2007-12-04
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Last Modified: 2016-04-12
So, here's an odd problem I'm having with one of my clients. We host their e-mail using a software called mailenable. They have a support forum at http://forum.mailenable.com. We added a new mail domain on Monday. Here are the symptoms of the problem.

They can:
- send to any external domain successfully
- send using webmail, including to their own domain
- reply to any message successfully, including messages sent to them from their own domain (via webmail, since using outlook does not work)

They cannot:
- create new messages to internal addresses in outlook 2007, it fails with the message "
Task 'xx@xxx.xxx - Sending' reported error (0x80040201) : 'Unknown Error 0x80040201'

What I've tried:
- mail server can receive on port 25 or 45. Have tried changing to both and creating new messages internally, still fails
- tried using ISP's mail server for outgoing messages, sending to internal still fails
- searched mailenable forums for questions involving that error message, no results found
- spent some time searching on google for similar errors. None seem to be the same situation as mine.

Any suggestions welcome, hopefully I've clarified the problem enough. Thanks.
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Question by:Ivrnet
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Author Comment

by:Ivrnet
ID: 20404400
Okay, found the solution myself. It was because they had Exchange previously. Once we delete the address from the cache when you are composing and type the full e-mail address once the problem is resolved.

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Accepted Solution

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EE_AutoDeleter earned 0 total points
ID: 20968216
ayeayemyo,
Because you have presented a solution to your own problem which may be helpful to future searches, this question is now PAQed and your points have been refunded.

EE_AutoDeleter
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Expert Comment

by:Circleblue
ID: 21042134
ayeayemyo,

Hey I am in a similar spot, just removed outlook from an Exchange server and pop mail now.  What do you mean by remove the address from the cache?  I know yours is more related to one address, but I am wondering if there are some lingering exchange settings messing with Outlook?
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Expert Comment

by:ayeayemyo
ID: 21278264
just wondering, I didn't post this topic and why using my username???? Is there any security problem???
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Expert Comment

by:leslauth
ID: 41547414
Deleting the email from the cache did not work for us, but, deleting the contact and creating a new contact did.  Outlook 2013.
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