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Cannot Open "untitled attachment" in MS Outlook 2003

Posted on 2007-12-04
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Last Modified: 2008-02-01
I have a user who has Outlook 2003 SP3 installed.    The problem emails come with an "Untitled Attachment" which her Outlook cannot open.  Even right-click and save as produces no access to the attachment.  What is in the the attachments are mutiple files - pdf's usually and usually the text of the previous forwards.  Other people CC'd on the email get the untiltled attachment but CAN open it.

If she forwards it to another user in her same Exchange 5.5 based organization or my external Exchange 2003-based system other people can open the email attachment and view/save the attached files.  What's more if you forward that email back to the problem user she CAN open it in her Outlook 2003 SP3 client.

So far I have tried to uninstall and reinstall MS Office 2003 and have tested that with the base version - not SP3 - still fails to open attachments.  I have also tried deleting the domain users profile and re-creating it with no luck.  Setting up the affected user's Outlook profile on another domain PC will get the attachment to open so it must be something local to her PC and not a problem with her Exchange 5.5 mailbox.

When you can open the attachment on another user's PC, it show a blank email To, From and Subject and the message is called HTML message.  It will have the body of the original email.

Thanks, Terry
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Question by:twfrost
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4 Comments
 
LVL 97

Expert Comment

by:war1
ID: 20404311
Hello twfrost,

If no joy, Outlook temp folder may be full. Delete the files in Outlook Secure Temp Folder OLK
http://www.outlook-tips.net/archives/2003/20030828.htm
OR
OutlookTools to access Temp folder
http://www.howto-outlook.com/products/outlooktools.htm



Hope this helps!
war1
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Author Comment

by:twfrost
ID: 20404741
I checked the temp folder - because I re-create her desktop profile there were no OLK* directories or files.
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Accepted Solution

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war1 earned 500 total points
ID: 20404800
Check if there is external programs interfering.  Disable antivirus, antispyware, Google desktop, and others program running in background.
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Author Comment

by:twfrost
ID: 20405099
Unbelievable !!!!! I uninstalled Google Desktop and rebooted and the untitled attachments opened.  I would have never thought to try Google Desktop since it's has such a high install base and none of the tech message boards mentioned anything about it.

THANKS !!!

Now I don't have to rebuild !
Terry.
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