Improve company productivity with a Business Account.Sign Up

x
?
Solved

Phones connected to VG224 can only place calls when using pulse

Posted on 2007-12-04
2
Medium Priority
?
1,140 Views
Last Modified: 2008-02-01
We have serveral Cisco VG224 gateways conneted to Call Manager Express. We also have ATA186 adaptors as well as IP phones that are working fine.
We can call phones attached to the VG224 gateways, and when we set the analog phone attached to the VG224 to pulse mode we can call all the other phones. The issue we are having is that the phone will not call out when in tone mode. It seems as if the system is not recognizing the tone from the handset when the buttons are pressed. We are using SCCP, and G.711.
Any recomendations and advice would be greatly appreciated.
Thanks in advance.
0
Comment
Question by:mikebaril
2 Comments
 
LVL 14

Accepted Solution

by:
bfason earned 1000 total points
ID: 20404887
Look at your mgcp configuration and look for how you are handling dtmf. Most common is

"mgcp dtmf-relay voip codec all mode out-of-band"

If you are missing this then add it and do a "no mgcp" then "mgcp"

Hope this helps
B
0
 

Author Comment

by:mikebaril
ID: 20405049
The mgcp entry was not present, so i added it and followed your steps and it did not help
0

Featured Post

Improve Your Query Performance Tuning

In this FREE six-day email course, you'll learn from Janis Griffin, Database Performance Evangelist. She'll teach 12 steps that you can use to optimize your queries as much as possible and see measurable results in your work. Get started today!

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

As companies replace their old PBX phone systems with Unified IP Communications, many are finding out that legacy applications such as fax do not work well with VoIP. Fortunately, Cloud Faxing provides a cost-effective alternative that works over an…
What do we know about Legacy Video Conferencing? - Full IT support needed! - Complicated systems at outrageous prices! - Intense training required! Highfive believes we need to embrace a new alternative.
Internet Business Fax to Email Made Easy - With  eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, f…
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…

606 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question