Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Phones connected to VG224 can only place calls when using pulse

Posted on 2007-12-04
2
Medium Priority
?
1,126 Views
Last Modified: 2008-02-01
We have serveral Cisco VG224 gateways conneted to Call Manager Express. We also have ATA186 adaptors as well as IP phones that are working fine.
We can call phones attached to the VG224 gateways, and when we set the analog phone attached to the VG224 to pulse mode we can call all the other phones. The issue we are having is that the phone will not call out when in tone mode. It seems as if the system is not recognizing the tone from the handset when the buttons are pressed. We are using SCCP, and G.711.
Any recomendations and advice would be greatly appreciated.
Thanks in advance.
0
Comment
Question by:mikebaril
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 14

Accepted Solution

by:
bfason earned 1000 total points
ID: 20404887
Look at your mgcp configuration and look for how you are handling dtmf. Most common is

"mgcp dtmf-relay voip codec all mode out-of-band"

If you are missing this then add it and do a "no mgcp" then "mgcp"

Hope this helps
B
0
 

Author Comment

by:mikebaril
ID: 20405049
The mgcp entry was not present, so i added it and followed your steps and it did not help
0

Featured Post

[Video] Oticon Case Study

Open office environments can create the dynamics for innovation, but they also bring some challenges. With over 1,000 employees in an open office, Oticon needed a solution that would preserve the environment while mitigating disruptive background noises.

Watch how they did it.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

There are no good configuration guides for HP-H3C router to LYNC on the web. :( Big statement, but we havent been able to find one yet. We did find the following document useful, but the information was not enough to use H3C router for use as a L…
Skype is a P2P (Peer to Peer) instant messaging and VOIP (Voice over IP) service – as well as a whole lot more.
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, just open a new email message. In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…
Internet Business Fax to Email Made Easy - With  eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, f…

715 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question