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How to view .dmp files in a debugger

Posted on 2007-12-04
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Last Modified: 2012-05-05
I have a client that is getting blue screen after blue screen on his Vista machine.  He sent me the .dmp file so I can look at the problem but I'm having trouble  opening it.   I down loaded the MS dubugger program but when I try to open the file I get an error:

Can not create process
"C:\users\wwingate\Desktop\Mini113007-02.dmp" , Win32 error 0n193

%1 is not a valid Win32 application.


Can anyone help me with this?

W
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Question by:hmcnasty
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Expert Comment

by:McKnife
ID: 20407655
Do you use windbg? what version?
http://www.microsoft.com/whdc/devtools/debugging/whatsnew.mspx should be vista compatible
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Author Comment

by:hmcnasty
ID: 20407691
I downloaded the latest. Most recent.

w
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Expert Comment

by:McKnife
ID: 20407853
Are you running windbg explicitely as administrator (right click the exe or shortcut - run as administrator)?
Is the .dmp from a 64 bit OS?
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Author Comment

by:hmcnasty
ID: 20407938
OK.  I tried that.  Then I went to open source file and selected the file.  It comes up looking like wingdings font.

W
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Expert Comment

by:McKnife
ID: 20407952
I am not familiar with the new windbg 6.x - is there still the menu file - "open crash dump"? Did you do that?
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Author Comment

by:hmcnasty
ID: 20407973
Yeah that's what I did first.  I got this:


Microsoft (R) Windows Debugger Version 6.8.0004.0 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\wwingate\Desktop\Mini113007-02.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: *** Invalid ***
****************************************************************************
* Symbol loading may be unreliable without a symbol search path.           *
* Use .symfix to have the debugger choose a symbol path.                   *
* After setting your symbol path, use .reload to refresh symbol locations. *
****************************************************************************
Executable search path is:
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
*                                                                   *
* The Symbol Path can be set by:                                    *
*   using the _NT_SYMBOL_PATH environment variable.                 *
*   using the -y <symbol_path> argument when starting the debugger. *
*   using .sympath and .sympath+                                    *
*********************************************************************
Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntkrnlpa.exe
*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
Windows Vista Kernel Version 6000 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Kernel base = 0x81c00000 PsLoadedModuleList = 0x81d11e10
Debug session time: Fri Nov 30 18:20:19.721 2007 (GMT-5)
System Uptime: 0 days 4:51:26.131
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
*                                                                   *
* The Symbol Path can be set by:                                    *
*   using the _NT_SYMBOL_PATH environment variable.                 *
*   using the -y <symbol_path> argument when starting the debugger. *
*   using .sympath and .sympath+                                    *
*********************************************************************
Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntkrnlpa.exe
*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
Loading Kernel Symbols
..............................................................................................................................................................
Loading User Symbols
Loading unloaded module list
.......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {8000000d, 0, 81cb1504, 0}

*** WARNING: Unable to verify timestamp for mxopswd.sys
*** ERROR: Module load completed but symbols could not be loaded for mxopswd.sys
***** Kernel symbols are WRONG. Please fix symbols to do analysis.

*************************************************************************
***                                                                   ***
***                                                                   ***
***    Your debugger is not using the correct symbols                 ***
***                                                                   ***
***    In order for this command to work properly, your symbol path   ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: nt!_KPRCB                                     ***
***                                                                   ***
*************************************************************************
*************************************************************************
***                                                                   ***
***                                                                   ***
***    Your debugger is not using the correct symbols                 ***
***                                                                   ***
***    In order for this command to work properly, your symbol path   ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: nt!_KPRCB                                     ***
***                                                                   ***
*************************************************************************
*************************************************************************
***                                                                   ***
***                                                                   ***
***    Your debugger is not using the correct symbols                 ***
***                                                                   ***
***    In order for this command to work properly, your symbol path   ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: nt!_KPRCB                                     ***
***                                                                   ***
*************************************************************************
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
*                                                                   *
* The Symbol Path can be set by:                                    *
*   using the _NT_SYMBOL_PATH environment variable.                 *
*   using the -y <symbol_path> argument when starting the debugger. *
*   using .sympath and .sympath+                                    *
*********************************************************************
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
*                                                                   *
* The Symbol Path can be set by:                                    *
*   using the _NT_SYMBOL_PATH environment variable.                 *
*   using the -y <symbol_path> argument when starting the debugger. *
*   using .sympath and .sympath+                                    *
*********************************************************************
Probably caused by : mxopswd.sys ( mxopswd+23c9 )

Followup: MachineOwner
---------

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LVL 54

Expert Comment

by:McKnife
ID: 20407998
I don't see wingdings-characters
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Author Comment

by:hmcnasty
ID: 20408011
I know .  I did it a different way the first time adn I got those.  This is what I get now.
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LVL 54

Accepted Solution

by:
McKnife earned 500 total points
ID: 20408022
So - problem solved, you can view it now.
If you need help on interpreting results, maybe http://forums.majorgeeks.com/showthread.php?t=35246 can help.
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Author Comment

by:hmcnasty
ID: 20408047
I was using the open file icon and then openning it from there.  That's when I got the wingdings.  Then I used the open crash dump. is there a problem with this though.  It doesn't look like it's showing the error it keeps showing :

Symbols can not be loaded because symbol path is not initialized.
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Expert Comment

by:McKnife
ID: 20408057
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Author Comment

by:hmcnasty
ID: 20408197
Awsome!  I figured it out with your help.  It was a Maxtor 1 touch causing the problem.
Thank you sir.

W
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LVL 54

Expert Comment

by:McKnife
ID: 20408215
Congratulations!
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