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Exchange bounces internal mail

Posted on 2007-12-04
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Last Modified: 2013-11-30
I have exchange setup to use a catch all our my ISP SMTP via POP.

We have a few e-mail accounts that have no users created like sale@domain.com, questions@domain.com.

I created routing rules for these to go to a users mail box but when I try to send e-mail to one of them from within our domain exchange bounces it why?
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Question by:mellow52
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Expert Comment

by:bhnmi
ID: 20406573
How did you create the email address with no AD object attached to it?
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Expert Comment

by:Sembee
ID: 20406622
If you have created those email addresses at the ISP then you need to do something similar on Exchange. Those email addresses need to be on something in Exchange - group, contact, user, public folder. Exchange doesn't have a catch all functionality.

Simon.
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Author Comment

by:mellow52
ID: 20406829
Ok thanks I will do that. Strange thing is if the mail comes from outside (like my gmail) it still delivers it to the user I routed it to without having it as part of a group, contact, user or public folder.

What is the best way to then take in mail to a account like sales@domainname.com so every user in sales share it and work on it in real time. Public folder? I am testeing a shared mail folder now but the thing is when a user replys to an email where do the rest of the users see that sent mail. Also if an item gets deleted it does not go to the deleted folder.

I am sure most companies have these share e-mail adress. What is the best practice?

Thanks for your help.
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by:bhnmi
ID: 20406849
You can have multiple users attach to the mailbox as well as their own.
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Sembee earned 200 total points
ID: 20408003
There is no easy solution for this.

A public folder would work
A shared mailbox would work.

However users would need to have a procedure to move the sent item out of their own mailbox and place it in to the shared mailbox/folder. Otherwise you would have to look at a third party tool to do so, such as those from ivasoft.biz.

Simon.
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by:Computer101
ID: 20558602
Forced accept.

Computer101
EE Admin
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