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Exchange 2003 Messages Pending Submission

Posted on 2007-12-04
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Last Modified: 2008-02-01
For some reason today the Messages awaiting directory lookup and Messages pending submission are building up in heavy numbers and mail is not being delievered. I restarted the domain control and the exchange. Twice. No luck. Whole office si down - please help!!
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Question by:Starquest321
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Expert Comment

by:scottdorsey
ID: 20406638
Go in to exchange manager and look at the SMTP queue. Delete the oldest message (it's probably stuck) and force it to send the mail that's sat there. Also, it could be a mail with a large attchment that's snagging things up. If that doesn't work delete all mail from the queue and try a test.
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Author Comment

by:Starquest321
ID: 20406674
I deleted all messages in the que. I noticed some important one that were recieved in the que but never delievered. How can I get those back?
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Author Comment

by:Starquest321
ID: 20406686
I deleted all the que and sent a test message from a gmail account. Now I see just that message stuck in teh Messages awaiting directory lookup.. .
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Expert Comment

by:Sembee
ID: 20406713
If you deleted the messages then those messages are gone.
You shouldn't have deleted anything. Instead stopped the SMTP server service and then moved the raw message files from \exchsrvr\mailroot\vsi 1\queue to another folder. You could then drop them in to the pickup folder one at a time to see if they are delivered.

However the most common cause for this is something scanning something it shouldn't do. AV software scanning the queue folders for example.

Simon.
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Author Comment

by:Starquest321
ID: 20406750
I am using GFI as my AV. . . how can I check that?
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Author Comment

by:Starquest321
ID: 20406771
GFI Mailsecurity that is...
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Expert Comment

by:Sembee
ID: 20406796
It isn't GFI MS I was worried about. It is desktop/file level AV. GFI MS is designed to work with Exchange.

Simon.
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Author Comment

by:Starquest321
ID: 20406861
No desktop AV installed on the box. Just GFI...
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Accepted Solution

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Sembee earned 500 total points
ID: 20408033
I have seen GFI false quarantine content before, so you could try removing it, restarting the services and see if that resolves it. Then reinstall GFI and you may find it continues to work.

Simon.
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Author Comment

by:Starquest321
ID: 20408094
You are correct.
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