Learn how to a build a cloud-first strategyRegister Now

x
?
Solved

HARD Error When Running a ISV Update

Posted on 2007-12-04
7
Medium Priority
?
234 Views
Last Modified: 2012-06-21
G'Day,
 We have a pharmacy which runs a DOS-based program on Windows Server 2003.  When they try to run their monthly updates, they get a 'HARD' BSod error.  I've spent hours trawling through MS and other documentation and found a solution that should have worked.  It involves enabling 8.3 file name creation on the drive.  To do this, you edit the registry and set the registry key 'Disable8dot3Creation' (or similar) to '0'.

This didn't work and they had the issue again this month. I'm at a loss as the above solution was the only one I was able to find.  

Help please!
0
Comment
Question by:comptech_engineering
  • 4
  • 3
7 Comments
 
LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 20408987
If you're referring to this key:

HKLM\SYSTEM\CurrentControlSet\Control\FileSystem\NftsDisable8dot3NameCreation

That would normally be set to "0" by default.


But you haven't really provided us with anything to go on here... what is the BSOD error that's being created?

Jeff
TechSoEasy
0
 
LVL 1

Author Comment

by:comptech_engineering
ID: 20489721
G'Day,
  I've tried getting the error message form the customer but they can't remember what it said.  I've logged in and there's nothing in the event logs regarding the BSoD.  I have got this error message, however it's not much to go on:

Application popup: ntvdm.exe - System Error : NTVDM encountered a hard error.

And I won't be able to generate the BSoD as it only occurs with a monthly update that can only be applied at the end of the month.

I'll keep trying to extract information.

Cheers
0
 
LVL 1

Author Comment

by:comptech_engineering
ID: 20579660
G'Day,
  Turns out there was a system variable pointing to a temporary directory that had spaces in the path and ye olde 16 bit program just couldn't handle it.  Pointed the variable to a shorter path and all was well.

Cheers
0
Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

 
LVL 1

Author Comment

by:comptech_engineering
ID: 20730446
G'Day,
  After discussing this with customer further, there isn't a BSoD, it's just a DOS screen the upadte program uses.  I've been advised that it may be  aproblem with command.com not being in the path, or possibly an error with the autoexec.net (or similar) file.

Will keep this up to date as more information comes to hand.
0
 
LVL 74

Accepted Solution

by:
Jeffrey Kane - TechSoEasy earned 2000 total points
ID: 20731320
Are you running an "sfc /scannow" command?

Jeff
TechSoEasy
0
 
LVL 1

Author Comment

by:comptech_engineering
ID: 20738033
G'Day,
  They are doind some kind of integrity check on the particular files, however I don't think it's an sfc /scannow command.

Cheers
0
 
LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 20741193
Who are "they"?  

And why isn't sfc /scannow being run?

Jeff
TechSoEasy
0

Featured Post

NEW Veeam Backup for Microsoft Office 365 1.5

With Office 365, it’s your data and your responsibility to protect it. NEW Veeam Backup for Microsoft Office 365 eliminates the risk of losing access to your Office 365 data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I've always wanted to allow a user to have a printer no matter where they login. The steps below will show you how to achieve just that. In this Article I'll show how to deploy printers automatically with group policy and then using security fil…
ADCs have gained traction within the last decade, largely due to increased demand for legacy load balancing appliances to handle more advanced application delivery requirements and improve application performance.
this video summaries big data hadoop online training demo (http://onlineitguru.com/big-data-hadoop-online-training-placement.html) , and covers basics in big data hadoop .
As many of you are aware about Scanpst.exe utility which is owned by Microsoft itself to repair inaccessible or damaged PST files, but the question is do you really think Scanpst.exe is capable to repair all sorts of PST related corruption issues?

810 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question