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HARD Error When Running a ISV Update

Posted on 2007-12-04
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Last Modified: 2012-06-21
G'Day,
 We have a pharmacy which runs a DOS-based program on Windows Server 2003.  When they try to run their monthly updates, they get a 'HARD' BSod error.  I've spent hours trawling through MS and other documentation and found a solution that should have worked.  It involves enabling 8.3 file name creation on the drive.  To do this, you edit the registry and set the registry key 'Disable8dot3Creation' (or similar) to '0'.

This didn't work and they had the issue again this month. I'm at a loss as the above solution was the only one I was able to find.  

Help please!
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Question by:comptech_engineering
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by:Jeffrey Kane - TechSoEasy
ID: 20408987
If you're referring to this key:

HKLM\SYSTEM\CurrentControlSet\Control\FileSystem\NftsDisable8dot3NameCreation

That would normally be set to "0" by default.


But you haven't really provided us with anything to go on here... what is the BSOD error that's being created?

Jeff
TechSoEasy
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by:comptech_engineering
ID: 20489721
G'Day,
  I've tried getting the error message form the customer but they can't remember what it said.  I've logged in and there's nothing in the event logs regarding the BSoD.  I have got this error message, however it's not much to go on:

Application popup: ntvdm.exe - System Error : NTVDM encountered a hard error.

And I won't be able to generate the BSoD as it only occurs with a monthly update that can only be applied at the end of the month.

I'll keep trying to extract information.

Cheers
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by:comptech_engineering
ID: 20579660
G'Day,
  Turns out there was a system variable pointing to a temporary directory that had spaces in the path and ye olde 16 bit program just couldn't handle it.  Pointed the variable to a shorter path and all was well.

Cheers
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by:comptech_engineering
ID: 20730446
G'Day,
  After discussing this with customer further, there isn't a BSoD, it's just a DOS screen the upadte program uses.  I've been advised that it may be  aproblem with command.com not being in the path, or possibly an error with the autoexec.net (or similar) file.

Will keep this up to date as more information comes to hand.
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Jeffrey Kane - TechSoEasy earned 500 total points
ID: 20731320
Are you running an "sfc /scannow" command?

Jeff
TechSoEasy
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by:comptech_engineering
ID: 20738033
G'Day,
  They are doind some kind of integrity check on the particular files, however I don't think it's an sfc /scannow command.

Cheers
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Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 20741193
Who are "they"?  

And why isn't sfc /scannow being run?

Jeff
TechSoEasy
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