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Operating System is failing to load
My client has Windows XP Pro 2 on a dell laptop. One day he got an error message:
" We apologize for the inconvience,
If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components restart the computer, press F8 to select Advanced startup options, and then select safe mode.
Techincal Information:
*** STOP: 0X000000ED (OX86517E30, 0X000009C, 0X00000000, 0X00000000) UNMOUNTABLE_BOOT_VOLUME "
I have tried to to get into safe mode and I could not. I tried booting the last good configuration, it would not work. I do not know how to disable caching and shadowing in BIOS. My client has not installed any new software or hardware recently, nor has he upgraded to Windows. Please help.
" We apologize for the inconvience,
If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components restart the computer, press F8 to select Advanced startup options, and then select safe mode.
Techincal Information:
*** STOP: 0X000000ED (OX86517E30, 0X000009C, 0X00000000, 0X00000000) UNMOUNTABLE_BOOT_VOLUME "
I have tried to to get into safe mode and I could not. I tried booting the last good configuration, it would not work. I do not know how to disable caching and shadowing in BIOS. My client has not installed any new software or hardware recently, nor has he upgraded to Windows. Please help.
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ASKER
I can get into the BIOS, that is not my problem.
How do you disable the caching and shadowing IN the BIOS?
How do you disable the caching and shadowing IN the BIOS?
ASKER
Wod,
I am only supposed to follow those steps if the second parameter in the error message is 0xC0000032. It's not, the second parameter is 0xc00009C.
So I'm thinking it's a problem with UDMA controller. But I'll run chkdsk anyways.
Also I've tried two different recovery disks and neither of them will load. I changed the boot order in the BIOS to load from the CD aswell. This is getting crazy.
I am only supposed to follow those steps if the second parameter in the error message is 0xC0000032. It's not, the second parameter is 0xc00009C.
So I'm thinking it's a problem with UDMA controller. But I'll run chkdsk anyways.
Also I've tried two different recovery disks and neither of them will load. I changed the boot order in the BIOS to load from the CD aswell. This is getting crazy.
ASKER
Okay, finally, I am able to boot it from the disk. I'm going to go through those steps.
ASKER
Thanks Wod, it worked. My client will be very happy he has his laptop back now :)
As for the rest of you, I'll give you a hint. I'm more likely to accept a solution that is provided to me with steps like Wod provided in this forum. Wod put in effort, and I don't think any of it was copied and pasted. I would much rather have that then then a link to microsoft support site. I looked up that same microsoft support page very quickly using google. Those microsoft support pages can be confusing. Wod helped me understand the problem and directed me on fixing it. Thanks :)
As for the rest of you, I'll give you a hint. I'm more likely to accept a solution that is provided to me with steps like Wod provided in this forum. Wod put in effort, and I don't think any of it was copied and pasted. I would much rather have that then then a link to microsoft support site. I looked up that same microsoft support page very quickly using google. Those microsoft support pages can be confusing. Wod helped me understand the problem and directed me on fixing it. Thanks :)
http://support.microsoft.com/Default.aspx?kbid=315403&sd=RMVP
Stop 0x000000ED Error Message When Volume on IDE Drive with Caching Enabled Is Mounted