mshaikh22
asked on
Company email domain changed, need to know the best way to notify external clients.
Hello Experts,
Our Company email domain has changed, need to know the best way to notify external clients.
I have been told to generate an auto reply message that will go to the sender and notify them that the company email has changed.
I have been in looking into the autoreply option and found that you can set it up in outlook using rules and wizard and choose the server side message. But that goes more than once to the sender. I would like it to go once only to every sender that sends an email to the old email domain. Is there a way to make it go once without using out of office reply or using outlook as our users dont want to leave their outlook running overnight and would like the exchange server to generate autoreplies, and only once to every sender.
Please help experts.
Thank you,
M
Our Company email domain has changed, need to know the best way to notify external clients.
I have been told to generate an auto reply message that will go to the sender and notify them that the company email has changed.
I have been in looking into the autoreply option and found that you can set it up in outlook using rules and wizard and choose the server side message. But that goes more than once to the sender. I would like it to go once only to every sender that sends an email to the old email domain. Is there a way to make it go once without using out of office reply or using outlook as our users dont want to leave their outlook running overnight and would like the exchange server to generate autoreplies, and only once to every sender.
Please help experts.
Thank you,
M
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ASKER
Hi
The old domain will be phased out after a while. After ppl start getting aware that our email domain has changed. I have set the new email domain as the default and is working great. But I need to set an autoreply or a 3rd party tool that would notify the client once if he tries to email the old email domain.
msghaleb, where can I microsoft scripts or what the name of the tool offered by GFi that would help me to this.
Thank you
The old domain will be phased out after a while. After ppl start getting aware that our email domain has changed. I have set the new email domain as the default and is working great. But I need to set an autoreply or a 3rd party tool that would notify the client once if he tries to email the old email domain.
msghaleb, where can I microsoft scripts or what the name of the tool offered by GFi that would help me to this.
Thank you
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ASKER
Hello Simon,
We are currently using the external disclaimer thats offered by message labs, which is working great for us. But as I see that I guess there is no solution to the immediate questions that I have which is,
I want the sender to receive an autoreply once if he is sending an email to the old domain email address and not to the new one, and the reply should be on the server side.
Any help will be greatly appreciated.
We are currently using the external disclaimer thats offered by message labs, which is working great for us. But as I see that I guess there is no solution to the immediate questions that I have which is,
I want the sender to receive an autoreply once if he is sending an email to the old domain email address and not to the new one, and the reply should be on the server side.
Any help will be greatly appreciated.
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ASKER
I tried creating a server-side rule to autoreply to the sender with a specific message in Outlook but it will not reply to the sender once. It will do it everytime the sender sends an email to the old domain email.
I have suggested that idea to my boss to mass email everyone letting them know that our domain has changed, but he doesnt want to do that.
So I am running out of options. I found somewhere if you create an autoreply account, you can have both account (user and autoreply receive the same email) and have Out of Office enabled on autoreply to send an message to the sender to state that the email has changed.
But trouble is that the autoreply can't distinguish whether the sender is emailing to the new email account or the old one since it send an autoreply to both senders and in this case, we have to outlook open.
I want the sender to receive an autoreply once if he is sending it to the old domain email address not the new one which should be on the server side.
Is there a way to do this, experts.
Your help will be greatly appreciated,
mshaikh