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Why did I get a logon stop error?

Posted on 2007-12-05
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Last Modified: 2012-08-13
I was wondering if anyone knows why I got a logon stop error that read:

Stop:c000021a (Fatal Stop Error)
The windows logon process system process terminated unexpectadly with a status of 0x00000402(0x00000000 0x00000000)
The system has been shut down

I turned off the computer and it did it again (couple of times) Then I turned pc off again for a little while and then it booted ok.  Now I'm afraid to turn my pc off :(  Is this a sign something is really going wrong and will get worse?
Thank you,
GeeBloom
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Question by:GeeBloom
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11 Comments
 
LVL 21

Accepted Solution

by:
jvuz earned 1000 total points
ID: 20409881
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Author Comment

by:GeeBloom
ID: 20409920
Thank you for your quick response...but it says "To resolve this problem, obtain the latest service pack for Internet Explorer 6" But I have Internet Explorer 7 and XP service pack 2 (the latest one)  What shall I do now?

Please help,
Thank you,
GeeBloom
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LVL 21

Expert Comment

by:jvuz
ID: 20409930
Can you launch a checkdisk?
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Author Comment

by:GeeBloom
ID: 20410094
I run that by typing in the run box chkdisk?
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LVL 21

Expert Comment

by:jvuz
ID: 20410120
Open Windows explorer. Rightclick on the c-drive, go to properties - tools - check now - check the two checkboxes and then hit start. You'll need to restart the pc to perform the scan.
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Author Comment

by:GeeBloom
ID: 20410134
Ok thanks:) The only thing is I'm afraid to restart because of the stop error:(  Will the checkdisk fix the problem Microsoft was talking about?
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LVL 21

Expert Comment

by:jvuz
ID: 20410176
Is your problem solved?
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Author Comment

by:GeeBloom
ID: 20410187
well I accepted your answer and awarded you the points because the stop error link was correct...accept what they said to repair it cause I have INternet explorer 7 not six and I have the patest service pack I think...so I haven't technically done anything to fix the problem and am not sure if it will happen again:( so I should run the checkdisk right? It will probably fix it?
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LVL 21

Expert Comment

by:jvuz
ID: 20410207
Just perform the checkdisk and see what happens.
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Author Comment

by:GeeBloom
ID: 20410209
OK...:) I'll let you know what happens:)
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Expert Comment

by:Papirin
ID: 21951623
Error 0x00000402 (0x00000000 0x00000000)  The computer shutdown suddenly  every time it runs for a while,The machine is a HP Laptop Pavilion zv 5000 Pentium 4 Processor 80 GB Hard Disk (new) Commenting in this error,I will ask in my case that I put a new hard disk.and install new memory,Yesterday I took the buttom cover to check if the fan were running and they were running fine, so I left  the machine running with the fans running but with no obstruccion (I mean I recline the computer to one of it sides)and the machine run smoothly all night.so I'm thinking,since this is not a new computer should I put some heat sink compound to the procesor just in case  the problem is that the processor is overheating?


"Papirin"  
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