?
Solved

"Microsoft Software Shadow Copy Provider" service is stopping, backup failed

Posted on 2007-12-05
2
Medium Priority
?
7,895 Views
Last Modified: 2013-12-01
We make backups from our servers with symantec backup exec 11d, but since a few days, the backup failed. On one server, we get the error: "The Microsoft Volume Shadow Copy Service (VSS) snapshot provider that you selected cannot snap this volume. Select the default snapshot provider, and then run the job again."

When I look at "Services" (start | Run | services.msc), I see that the service Microsoft Software Shadow Copy Service hang on "Stopping", so I can`t restart or stop the service...
The startup type is "manual".

How can I solve this? Who can help me please???

Open in new window

0
Comment
Question by:andrewijnholds
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 23

Expert Comment

by:Rahul Misra
ID: 20413663
Try restarting the server
Update or reapply the latest service pack on the Windows OS
if that doesnot resolve your issue contact Microsoft as they have some internal downloads for VSS related issues.
Unfortunately no one but MS can help you there
0
 
LVL 1

Accepted Solution

by:
sajbeach earned 2000 total points
ID: 20434152
You can try killing the job with the PSKILL utility. You can get it here: http://www.microsoft.com/technet/sysinternals/utilities/pskill.mspx.

I'm not sure exactly what error messages you may have in your event logs, but here are a couple of links for the VSS hotfixes from Microsoft that may fix your problem:

http://support.microsoft.com/kb/833167/

http://support.microsoft.com/kb/887827/en-us

Hope this helps.
0

Featured Post

Free learning courses: Active Directory Deep Dive

Get a firm grasp on your IT environment when you learn Active Directory best practices with Veeam! Watch all, or choose any amount, of this three-part webinar series to improve your skills. From the basics to virtualization and backup, we got you covered.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article aims to explain the working of CircularLogArchiver. This tool was designed to solve the buildup of log file in cases where systems do not support circular logging or where circular logging is not enabled
When we purchase storage, we typically are advertised storage of 500GB, 1TB, 2TB and so on. However, when you actually install it into your computer, your 500GB HDD will actually show up as 465GB. Why? It has to do with the way people and computers…
This tutorial will walk an individual through configuring a drive on a Windows Server 2008 to perform shadow copies in order to quickly recover deleted files and folders. Click on Start and then select Computer to view the available drives on the se…
This tutorial will walk an individual through the process of configuring basic necessities in order to use the 2010 version of Data Protection Manager. These include storage, agents, and protection jobs. Launch Data Protection Manager from the deskt…
Suggested Courses

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question