We make backups from our servers with symantec backup exec 11d, but since a few days, the backup failed. On one server, we get the error: "The Microsoft Volume Shadow Copy Service (VSS) snapshot provider that you selected cannot snap this volume. Select the default snapshot provider, and then run the job again."
When I look at "Services" (start | Run | services.msc), I see that the service Microsoft Software Shadow Copy Service hang on "Stopping", so I can`t restart or stop the service...
The startup type is "manual".
How can I solve this? Who can help me please???