Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Adobe Photoshop + Premiere crash freeze - Adobeowl.dll

Posted on 2007-12-05
4
Medium Priority
?
4,625 Views
Last Modified: 2013-11-10
Hi,

At the college where I work we have been having some problems with the PC's with CS3 on in our media suite.  (See PC specs below)  The machines freeze at random times while running CS3 and Photoshop displaying the following message.

Error =
Faulting Apllication photoshop.exe version 10.0.1.0, faulting module adobeowl.dll, version 1.0.92.0 fault address 0x00009380

Another error that actually restarts the machine is:

Warning =
MV OptimizerService warning:  The Matrix PCI Optimizer did not apply any optimization settings.  Shut down your system and make sure that your Matrox video hardware (for example X.io and X.effects card set) is Properly installed.

The students are working with large PSD files one file I noticed was over 1.5 GB in size!  Now i'm sure this is not good practice?

The machine also crashes frequently whilst running a piece of software called Cinema 4D

The sytem temperature stays around 37 oc so I wouldn't have thought it could be that.

Windows XP SP2 - All updates installed
Adobe Production Premium 3 - All updates installed
Intel Core 2 6400 2,13 GHZ
2 GB RAM
3 x Maxtor Sata drives  - One used as scratch disk.
Nvidia GEForce 7900 GS 256 MB Video Card - Latest Drivers installed
Matrox RT.x2 SD Capture card - Latest Drivers installed
Realtek onboard Sound

Any suggestions are much appreicated.

Thanks

Mike







0
Comment
Question by:Michaelsoft73
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
4 Comments
 
LVL 5

Accepted Solution

by:
jsthursday earned 1500 total points
ID: 20417431
hey mike
it sounds to me that you have outdated or faulty video drivers or software. did you recently install/update drivers for your video card? did you update the video optimizer recently. it sounds to me that you have the wrong video drivers for your cards. Either it is that, or you have to install Adobe over again, or update it somehow.  That is the only thing I can think of.  I will keep you posted if I find anything else out. Take Care
justin
0
 
LVL 5

Expert Comment

by:jsthursday
ID: 20417433
0
 
LVL 5

Expert Comment

by:jsthursday
ID: 20417436
also, check out adobe support forums. they should help you out a lot--
http://www.adobe.com/support/forums/index.html
0
 
LVL 1

Author Comment

by:Michaelsoft73
ID: 20456102
Hi Guys, thanks for all the help,

It seems to be a mixture of everything to be honest,

I installed the new video drivers with no change, I upgraded the matrox drivers which stopped CS3 working altogether, I think the installation order might have some kind of effect on the how reliable the CS3 suite actually is.  I imaged the machine with an image that I created a few months ago before all these problems started occuring, then installed thed new matrox and video drivers then re-installed CS3, so far it seems more stable however I still get a crash on exit.  I'll see how it goes and then allocate points according.

Thanks

Mike
0

Featured Post

VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I have purchased two new systems and both are now Universal Extensible Firmware Interface (UEFI) based. UEFI is replacing BIOS for the desktop PC. It is a Linux based firmware with enough robustness it can communicate with a website without loading …
As cyber crime continues to grow in both numbers and sophistication, a troubling trend of optimization has emerged over the last year.
This video will give a brief orientation and organization of Logic Pro X, and how to access different work spaces quickly with keyboard shortcuts.
Viewers will learn how to include realistic velocity sensitivity to their Sampler instruments. Set the Vol<Vel parameter in the Filter/Global tab to your desired setting: Gather samples of hits of various intensity, and drag/drop into Velocity zon…
Suggested Courses

663 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question