Remote desktop (XP Pro) in system properties is grayed out, need to have remote access enabled

Posted on 2007-12-05
Last Modified: 2008-02-01
I have a XP Pro OS system that I need to have access to remotely, but the Remote Desktop feature to "Allow users to connect remotely to the computer" is grayed out on the system, how can I change this so that it is no longer grayed out and I can access the computer remotely?
All other computers on my network have remote access enabled so its not a group policy issue and I'm a domain administrator that is in the administrator group on the computer.

I have also made this change to the regestry and still no remote access: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server,
fDenyTSConnections in Terminal Server, double click it, and set the DWORD value to 0
Question by:dsterling
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Accepted Solution

and235100 earned 500 total points
ID: 20410328
LVL 12

Expert Comment

ID: 20410329
Click Start > Run and enter 'services.msc'
In the services manager, make sure the 'Terminal Services' and ' Remote Desktop Help Session Manager' services are not disabled. If they are, set them to 'Manual'.
LVL 32

Expert Comment

ID: 20410355
This is quite unlikely that it is a services issue - as the computer is on a domain - and if it works for other computers - then unless the computer is not picking up policies correctly, then you would assume that these services were not disable - so it is most likely down to a registry corruption.
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LVL 12

Expert Comment

ID: 20410393
The author states that the registry is already checked. Because of this, I think it's reasonable to consider other possibilities.
LVL 32

Expert Comment

ID: 20410422
The Asker doesn't state whether [HKLM\Software\Policies\Microsoft\Windows NT\Terminal Services] has been checked - so as far as I am concerned, until checked - that is priority.
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Expert Comment

ID: 20410655
Glad that I could point out a useful resource.
Thank you.

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