Unable to open embedded .msg file in a Word 2000 document
Posted on 2007-12-05
I have a user running Windows XP SP2 with Office 2000 (SP3) and Outlook 2003. They have Word documents setup with emails from Outlook embedded into them but when they try to open the .msg file it asks if they're sure they want to open the file and when we click Yes - nothing happens. When others do this, Outlook opens the file. We've tried creating a new profile for Outlook but that doesn't help. We've also tried completely removing Office and reinstalling it but that didn't help either. I've double checked and the .msg files are associated with Microsoft Outlook. The only information I find on the web when I search for this refers to the Google Desktop software that can cause this problem - we have never had this software installed on this computer. Anyone have some suggestions on how to fix this?
One other thing - if we copy the .msg file directly to the hard drive of the users laptop - Outlook opens it just fine.