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Unable to open embedded .msg file in a Word 2000 document

Posted on 2007-12-05
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Last Modified: 2010-08-05
I have a user running Windows XP SP2 with Office 2000 (SP3) and Outlook 2003. They have Word documents setup with emails from Outlook embedded into them but when they try to open the .msg file it asks if they're sure they want to open the file and when we click Yes - nothing happens. When others do this, Outlook opens the file. We've tried creating a new profile for Outlook but that doesn't help. We've also tried completely removing Office and reinstalling it but that didn't help either. I've double checked and the .msg files are associated with Microsoft Outlook. The only information I find on the web when I search for this refers to the Google Desktop software that can cause this problem - we have never had this software installed on this computer. Anyone have some suggestions on how to fix this?

One other thing - if we copy the .msg file directly to the hard drive of the users laptop - Outlook opens it just fine.
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Question by:mltets
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13 Comments
 
LVL 97

Expert Comment

by:war1
ID: 20412475
Hello mltets,

The latest version of Google Desktop blocks msg file.  Uninstall Google Desktop or revert back to an earlier version.

Hope this helps!
war1
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Author Comment

by:mltets
ID: 20413368
Google Desktop has never been installed on the laptop because that's the first thing I checked on. I read over the other links and one points to the Google Desktop as well and the other one talks about Outlook not working at all. Outlook 2003 does work on the laptop and is able to open up the .msg file if it is stored on the hard drive. We just have a problem when they have it embedded as an object into a Microsoft Word 2000 document (they are trying to save on paper and make things as uniform as possible - the documents are saved on a network drive).

Other users have the same configuration and are able to open the .msg embedded objects without any problems. When we have tried to open the .msg file - Outlook is already running but it never switches over to an Outlook window to open up the .msg file like it should, we just sit there looking at the Word document hoping that something will happen. I hope this helps.
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LVL 97

Expert Comment

by:war1
ID: 20413454
Outlook temp folder may be full. Delete the files in Outlook Secure Temp Folder OLK
http://www.outlook-tips.net/archives/2003/20030828.htm
OR
OutlookTools to access Temp folder
http://www.howto-outlook.com/products/outlooktools.htm
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LVL 4

Author Comment

by:mltets
ID: 20421214
The user is out of the office so I have to wait until next Monday to try what you have suggested war1.
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Expert Comment

by:war1
ID: 20421295
Ok. Thanks for the update.
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LVL 4

Author Comment

by:mltets
ID: 20486550
I cleaned out the files in the OLK folder but that did not help. I'm going to try having the user log into another computer and see if there are problems on another system as well.
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Accepted Solution

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mltets earned 0 total points
ID: 20495359
Creating a new profile for the user helped fix the problem. Thanks for all your help on this.

Please refund points.

Thanks!!

Beth
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LVL 97

Expert Comment

by:war1
ID: 20495831
Beth, glad the problem if fix.  Creating new profile fixes many problems.
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LVL 4

Author Comment

by:mltets
ID: 20566831
Please close this ticket and refund the points.
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LVL 97

Expert Comment

by:war1
ID: 20567094
Beth,

You may want to post a 0-point note in Community Support board with a link to this page to close this question and get your points back.
http://www.experts-exchange.com/Community_Support/General/
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Expert Comment

by:Vee_Mod
ID: 20593917
Closed, 500 points refunded.
Vee_Mod
Community Support Moderator
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