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CRM - Enabling CRM over the internet using SSL

Posted on 2007-12-05
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Hi all,

Id like to know if there is a way of opening up CRM to be used over the internet using SSL Certs?
Will it work just like a standard website with a ssl cert? or are there other problems/hurdels i might face?


Thanks! - hopefully :-)

Craig
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Question by:chouckham
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preitmeyer earned 500 total points
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Craig,
First and foremost, it is against the Microsoft CRM License Agreement to open up Microsoft Dynamics CRM 3.0 Professional Edition or Small Business Edition to the internet. There is one workaround, however, you may purchase a license (which I am not sure that they offer this anymore) called the Microsoft Dynamics CRM Internet Connector. The Internet Connector license will run you roughly $15,000 and is poorly supported.
With that in mind, if you still want to do it, here is how:
1. Buy a certificate from a Trusted Root Authority (entrust, verisign, etc.)
2. CRM functions just as a regular ASP.net website does, and applying a certificate to Microsoft CRM 3.0 is not a difficult feat to overcome.
3. If, by chance, you are using ISA server as a firewall for CRM, you will not be able to use CRM properly for reporting purposes without specifying "Do not block High-Bit Characters" in ISA.
4. DNS needs to be set-up properly with an A Record for CRM server's external IP address
5. IIS needs to have "Basic Authentication" turned on via the "Directory Security" tab in IIS on the CRM website in order to use SSL authentication.

That's about it, good luck, and be sure to call Microsoft in order to be license compliant
-Paul
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