SafeNet SoftRemote 10.7.2 (Build 12) VPN Client: not starting "SafeNet Virtual Adapter" when connecting to VPN tunnel
Posted on 2007-12-05
At my work we load a Netscreen Remote application on the laptops of our remote users so they can connect to our VPN tunnel to our network and access network resources. Just recently I built a laptop for a user to replace their older, slower laptop. I installed the VPN client on the laptop and added the security policy like I've done on tons of other laptops. I shipped the laptop out to her and when she got it she powered it on, right-clicked on the Netscreen-Remote icon on the task tray and selected Activate Security Policy. She then right-clicked on the icon again, selected Connect and then My Connections\Goldline (Goldline is the name of our company). The application then asks for the user's username and password which you enter in and then a message appears saying "You are now connected to My Connections\Goldline". However, at this time there should also be a "SafeNet Virtual Adapter" connection icon that pops up in the task tray but it doesn't. On her old laptop everything works fine...