Can't Choose Paper source
Posted on 2007-12-05
Problem: paper sources (envelope feeder, tray 1 and tray 2) don't show up under Print Options in Word. The only choices are: Use Printer Settings or Form Select. This used to show the available trays on the printer. This all changed when I moved this printer to a different server.
I have installed this printer on the server (2003 Standard Edition R2) as a HP 4000N and a HP 4000 TN using the original driver CD. I have also installed on the server using the "internet install" that is supposed to get current versions of the drivers. I have installed the printer on the workstations via the active directory and I have installed the printer on the workstations using the original install CD (both the original drivers and "internet install".
On the printer the paper sources are set up using the paper handling menu. I set up the trays in the printer properties on the server.
Can someone help me? I am pulling my hair out!