[Webinar] Learn how to a build a cloud-first strategyRegister Now

x
?
Solved

Can't Choose Paper source

Posted on 2007-12-05
2
Medium Priority
?
363 Views
Last Modified: 2013-12-15
Problem:  paper sources (envelope feeder, tray 1 and tray 2) don't show up under Print Options in Word.  The only choices are: Use Printer Settings or Form Select.    This used to show the available trays on the printer.  This all changed when I moved this printer to a different server.

I have installed this printer on the server (2003 Standard Edition R2)  as a HP 4000N and a HP 4000 TN using the original driver CD.  I have also installed on the server using the "internet install" that is supposed to get current versions of the drivers.  I have installed the printer on the workstations via the active directory and I have installed the printer on the workstations using the original install CD (both the original drivers and "internet install".  

On the printer the paper sources are set up using the paper handling menu.  I set up the trays in the printer properties on the server.  

Can someone help me?  I am pulling my hair out!

Thanks!

0
Comment
Question by:wndata
2 Comments
 
LVL 5

Accepted Solution

by:
Taurance earned 1500 total points
ID: 20413263
When you try and print from word on the server, do you have the correct options?  If not then you do not have the correct drivers, or you need to go into properties and turn on those features.  Once you are able to do it from the server, reinstall the printer on the desktop and replace drivers witht he ones from the server.
0
 

Author Closing Comment

by:wndata
ID: 31412896
Actually I am not really sure what fixed this.  I deleted the printer from the server, downloaded the driver again (whose name and size matched what I had downloaded before) but I got a fresh copy anyway.  Reinstalled the printer on the server, checked to see if I had trays (I did),  then deleted and reinstalled the printer on the workstations and voila!  I have trays under the options button.  Your tip that I had to be able to see those trays on the server was something I should have thought of but hadn't and it helped.  Thanks!
0

Featured Post

VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Causes of paper jams:The following are the main causes of paper jams. Guides:If the guides for the paper are not set correctly they may cause the paper to enter at an angle. You should ensure that the guides are set correctly for the paper type a…
When you try to share a printer , you may receive one of the following error messages. Error message when you use the Add Printer Wizard to share a printer: Windows could not share your printer. Operation could not be completed (Error 0x000006…
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…
This video Micro Tutorial shows how to password-protect PDF files with free software. Many software products can do this, such as Adobe Acrobat (but not Adobe Reader), Nuance PaperPort, and Nuance Power PDF, but they are not free products. This vide…
Suggested Courses

865 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question