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Can't Choose Paper source

Posted on 2007-12-05
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Last Modified: 2013-12-15
Problem:  paper sources (envelope feeder, tray 1 and tray 2) don't show up under Print Options in Word.  The only choices are: Use Printer Settings or Form Select.    This used to show the available trays on the printer.  This all changed when I moved this printer to a different server.

I have installed this printer on the server (2003 Standard Edition R2)  as a HP 4000N and a HP 4000 TN using the original driver CD.  I have also installed on the server using the "internet install" that is supposed to get current versions of the drivers.  I have installed the printer on the workstations via the active directory and I have installed the printer on the workstations using the original install CD (both the original drivers and "internet install".  

On the printer the paper sources are set up using the paper handling menu.  I set up the trays in the printer properties on the server.  

Can someone help me?  I am pulling my hair out!

Thanks!

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Question by:wndata
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Taurance earned 1500 total points
ID: 20413263
When you try and print from word on the server, do you have the correct options?  If not then you do not have the correct drivers, or you need to go into properties and turn on those features.  Once you are able to do it from the server, reinstall the printer on the desktop and replace drivers witht he ones from the server.
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Author Closing Comment

by:wndata
ID: 31412896
Actually I am not really sure what fixed this.  I deleted the printer from the server, downloaded the driver again (whose name and size matched what I had downloaded before) but I got a fresh copy anyway.  Reinstalled the printer on the server, checked to see if I had trays (I did),  then deleted and reinstalled the printer on the workstations and voila!  I have trays under the options button.  Your tip that I had to be able to see those trays on the server was something I should have thought of but hadn't and it helped.  Thanks!
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