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Unable to Connect to Citrix Server

Posted on 2007-12-05
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Last Modified: 2008-02-01
We have a client that is trying to connect to Citrix from their home.  We know that this set up works anywhere but in this person's home.

A) Using Cisco VPN, client is able to connect.
b) Once connected, the IP information assigned to the VPN ethernet adapter is correct.
d) unable to ping the citrix server and unable to connect to the citrix server through Citrix Neighborhood Agent.

Client is using SBC Yahoo with a Siemen's Speedstream modem (no router).

All AV software has been removed.
Windows firewall has been turned off.

We've uninstalled and reinstalled Citrix Agent, but still no success.

Wondering if theres a known issue with SBC Yahoo or the Siemen's Speedstream modem blocking this type of connection.
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Question by:rogeneca
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AdamBNYC earned 500 total points
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Strange, Is there any chance you could give the user a known working laptop to take home and try? You verified that the IP address handed out to the VPN user falls within the proper range. Well, what can the user do when VPN in? Can the user RDP, or access CIFS traffic? Maybe there is an issue with the client side VPN not passing any traffic. If nothing works then it is the VPN, if anything else works, I would take a look at the firewalls rules. Maybe you have something assigned to that specific user that is blocking. How do the users authenticate to the VPN? Cisco VPN can have LDAP integration, are the users using their normal login/pass, or is there just a general preshared?

If using LDAP, try creating a new test user for the VPN access. Let me know how things go.
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by:rogeneca
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Thanks AdamBNYC.  That's a good suggestion with the laptop.  At least it would help us to pinpoint the source of the problem.  I feel it has something to do with the Starstream.  I'll try this and see what happens.
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by:rogeneca
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We ended up clearing the ARP on the local PC and that did the trick.
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