Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Unable to Connect to Citrix Server

Posted on 2007-12-05
3
Medium Priority
?
2,358 Views
Last Modified: 2008-02-01
We have a client that is trying to connect to Citrix from their home.  We know that this set up works anywhere but in this person's home.

A) Using Cisco VPN, client is able to connect.
b) Once connected, the IP information assigned to the VPN ethernet adapter is correct.
d) unable to ping the citrix server and unable to connect to the citrix server through Citrix Neighborhood Agent.

Client is using SBC Yahoo with a Siemen's Speedstream modem (no router).

All AV software has been removed.
Windows firewall has been turned off.

We've uninstalled and reinstalled Citrix Agent, but still no success.

Wondering if theres a known issue with SBC Yahoo or the Siemen's Speedstream modem blocking this type of connection.
0
Comment
Question by:rogeneca
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 11

Accepted Solution

by:
AdamBNYC earned 1500 total points
ID: 20414620
Strange, Is there any chance you could give the user a known working laptop to take home and try? You verified that the IP address handed out to the VPN user falls within the proper range. Well, what can the user do when VPN in? Can the user RDP, or access CIFS traffic? Maybe there is an issue with the client side VPN not passing any traffic. If nothing works then it is the VPN, if anything else works, I would take a look at the firewalls rules. Maybe you have something assigned to that specific user that is blocking. How do the users authenticate to the VPN? Cisco VPN can have LDAP integration, are the users using their normal login/pass, or is there just a general preshared?

If using LDAP, try creating a new test user for the VPN access. Let me know how things go.
0
 

Author Comment

by:rogeneca
ID: 20416088
Thanks AdamBNYC.  That's a good suggestion with the laptop.  At least it would help us to pinpoint the source of the problem.  I feel it has something to do with the Starstream.  I'll try this and see what happens.
0
 

Author Comment

by:rogeneca
ID: 20539344
We ended up clearing the ARP on the local PC and that did the trick.
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Citrix XenDesktop 7.6 Citrix Policies Graphics
I recently attended Cisco Live! in Las Vegas, a conference that boasted over 28,000 techies in attendance, and a week of hands-on learning hosted by a solid partner with which Concerto goes to market.  Every year, Cisco displays cutting-edge technol…
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…

722 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question