We have a client that is trying to connect to Citrix from their home. We know that this set up works anywhere but in this person's home.
A) Using Cisco VPN, client is able to connect.
b) Once connected, the IP information assigned to the VPN ethernet adapter is correct.
d) unable to ping the citrix server and unable to connect to the citrix server through Citrix Neighborhood Agent.
Client is using SBC Yahoo with a Siemen's Speedstream modem (no router).
All AV software has been removed.
Windows firewall has been turned off.
We've uninstalled and reinstalled Citrix Agent, but still no success.
Wondering if theres a known issue with SBC Yahoo or the Siemen's Speedstream modem blocking this type of connection.