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Thanks AdamBNYC. &nbsp;That's a good suggestion with the laptop. &nbsp;At least it would help us to pinpoint the source of the problem. &nbsp;I feel it has something to do with the Starstream. &nbsp;I'll try this and see what happens.
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Thanks AdamBNYC.  That's a good suggestion with the laptop.  At least it would help us to pinpoint the source of the problem.  I feel it has something to do with the Starstream.  I'll try this and see what happens.

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We ended up clearing the ARP on the local PC and that did the trick.
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We ended up clearing the ARP on the local PC and that did the trick.

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We have a client that is trying to connect to Citrix from their home. &nbsp;We know that this set up works anywhere but in this person's home.<br />
<br />
A) Using Cisco VPN, client is able to connect.<br />
b) Once connected, the IP information assigned to the VPN ethernet adapter is correct.<br />
d) unable to ping the citrix server and unable to connect to the citrix server through Citrix Neighborhood Agent.<br />
<br />
Client is using SBC Yahoo with a Siemen's Speedstream modem (no router).<br />
<br />
All AV software has been removed.<br />
Windows firewall has been turned off.<br />
<br />
We've uninstalled and reinstalled Citrix Agent, but still no success.<br />
<br />
Wondering if theres a known issue with SBC Yahoo or the Siemen's Speedstream modem blocking this type of connection.
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We have a client that is trying to connect to Citrix from their home.  We know that this set up works anywhere but in this person's home.

A) Using Cisco VPN, client is able to connect.
b) Once connected, the IP information assigned to the VPN ethernet adapter is correct.
d) unable to ping the citrix server and unable to connect to the citrix server through Citrix Neighborhood Agent.

Client is using SBC Yahoo with a Siemen's Speedstream modem (no router).

All AV software has been removed.
Windows firewall has been turned off.

We've uninstalled and reinstalled Citrix Agent, but still no success.

Wondering if theres a known issue with SBC Yahoo or the Siemen's Speedstream modem blocking this type of connection.

Unable to Connect to Citrix Server

Citrix is the synonym for the virtualization and application infrastructure systems developed by the company of the same name. Main areas are application virtualization, Software-As-A-Service (SaaS), cloud-computing and networking. The two most well-known are Citrix XenApp or Citrix CloudPlatform.

Citrix

A virtual private network (VPN) is a network that uses a public telecommunication infrastructure, such as the Internet, to provide remote offices or travelling users access to a central organizational network securely. VPNs encapsulate data transfers using secure cryptographic methods and other security mechanisms to ensure that only authorized users can access the network and that the data cannot be intercepted.