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PDF printing error

Posted on 2007-12-05
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Last Modified: 2013-12-15
Cannot print certain PDF files to 4300 printers. The files can, however, be printed on a 4600 Color printer. Both printers have the Postscript Drivers installed.
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Question by:CMicchelli
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10 Comments
 
LVL 12

Expert Comment

by:dlan75
ID: 20414574
Hi,
Can you give us more details? Does it print white pages? Not print at all? Any error message?
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LVL 12

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by:dlan75
ID: 20414582
Hi
Have you tryed to upgrade to the latest printer drivers as well as to the latest version of Adobe Reader (8.x)?
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LVL 27

Expert Comment

by:michko
ID: 20414748
This link from Adobe explains how to troubleshoot postscdript errors, including the "undefinedresult OFFENDING COMMAND: image" error you receive:
http://kb.adobe.com/selfservice/viewContent.do?externalId=328515&sliceId=1
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by:Dr-4N
ID: 20415528
We need more details about what happens when you print the file
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by:michko
ID: 20415653
Read the tags people.  Poster provides the adobe version (8) and the error message.  If following the fix provided by Adobe themselves for this error message doesn't resolve the problem, poster can let us know and we'll go from there.
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by:michko
ID: 20789436
Did any of the suggestions help resolve your situation?  If so, please accept the post that provided your solution.  If not, please advise what you tried and the results, so we can continue to troubleshoot your problem.  
Thank you.
michko
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Author Comment

by:CMicchelli
ID: 20789862
Actually there are two solutions. The first is to update the printer driver from PS to PCL 6. The second, which I have been using is to Downgrade from Adobe Reader 8 to 7. Not a 'Fix'. Just a work around.
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by:michko
ID: 20790699
If you solved your problem yourself, you can click on the Delete Question link that is in the post of your question.  You will be able to enter the reason why you wish the question.  If your question contains information that may be useful to others, you can request it be made into a zero point Previously Answered Question.  Your points will be returned to you.  See this link for more info.

http://www.experts-exchange.com/help.jsp#hi333
I answered my question myself.  What do I do?
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