Solved

Network printing problems...

Posted on 2007-12-05
4
282 Views
Last Modified: 2010-04-10
I have a small network with 18 computers in a workgroup.
Everyone is set up to print to a Konica Minolta Biz Hub 350 via tcp port.
At different times through out the day, people will not be able to print, getting the message "Document failed to print".
Usually, turning the printer off & back on again will fix things, but this is starting to become a nuciance!
I have replaced the switch (24 port switch, not a hub!), replaced cables, tried changing print  spool settings on the computers.
Konica came out & replaced the print controller board, as well.
I have been trying to sell them on the idea of a server, as they are sharing files all over the place.
I'm assuming that connecting the printer to a server & sharing out that way should help things, as well?
What else can I try?!?!?
0
Comment
Question by:mikey117
  • 2
4 Comments
 
LVL 77

Accepted Solution

by:
Rob Williams earned 500 total points
ID: 20428267
One issue that you must be running in to, though I can't see it affecting a TCP/IP printer, is Windows 2000 and Windows XP, only support 10 simultaneous connections. XPhome is limited to 5. Therefore any device that has shares available, such as files and printers, will drop the 11th connection. It is actually possible in some cases for a single user to create more than one connection to the same PC further reducing your limit. However, if printing directly to the TCP/IP port, rather than a share, it should not affect this.
A server will resolve the connection limitation problems, and allow for central printer sharing and management.
0
 

Author Comment

by:mikey117
ID: 20434087
Hmmmmm...
Currently they are sharing alot of files from computer to computer.
Could it be possible that say computer1 has a timesheet it is sharing across the workgroup.
If more that 5 people try to access it (& print it), would that 6th user not be able to access it, or would one of the 5 currently using it be affected?
I have already planned on putting one of my servers there as a loaner to show that it (hopefully!) will fix their problem.
0
 
LVL 77

Assisted Solution

by:Rob Williams
Rob Williams earned 500 total points
ID: 20434222
The 5 person limit would only come into play if the document were hosted on an XPhome computer. XPpro or 2000 would be 10, but yes the 6th or 11th would be denied access.

You can get very "odd" things happening when you approach these limits.
-It is possible you may only get 7 (of 10) users as in a few situations an individual can create 2 connections.
-You may also get more than 10 users as it is simultaneous connections. A connection by default remains active for 15 minutes. Therefore if a user accesses a share but doesn't edit it in anyway for 15 minutes, another user can connect.
-However, in the above scenario, it's possible that if they haven't touched the document in 15 minutes and then try to edit or print, they may be blocked by the server as someone else has taken their place.

This may not even be your problem but the point is with that many users sharing files and printers in a workgroup, you can get very unpredictable results.

One Microsoft "hack" to help a bit is to shorten the "auto-disconnect" period from 15 minutes to 10 or even 5:
http://support.microsoft.com/kb/122920

Make sure the users are printing by TCP/IP port directly to the printer and not to the printer shared on another PC. This reduces the number of connections and the printer doesn't care if 500 connections exist.
0

Featured Post

Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Reseller Hosting 2 90
Need some help with Cisco 3750 switch configuration 8 29
Unmanaged Switches for Optimized Network Speeds 7 39
Bandwidth issues? 5 30
If your business is like most, chances are you still need to maintain a fax infrastructure for your staff. It’s hard to believe that a communication technology that was thriving in the mid-80s could still be an essential part of your team’s modern I…
Most of the applications these days are on Cloud. Cloud is ubiquitous with many service providers in the market. Since it has many benefits such as cost reduction, software updates, remote access, disaster recovery and much more.
Viewers will learn how to connect to a wireless network using the network security key. They will also learn how to access the IP address and DNS server for connections that must be done manually. After setting up a router, find the network security…
Get a first impression of how PRTG looks and learn how it works.   This video is a short introduction to PRTG, as an initial overview or as a quick start for new PRTG users.

773 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question