• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 239
  • Last Modified:

Unable to access websites when using http

I have a remote customer that I provide support to. They are having an error that makes no sense. I am able to connect via the internet using gotomypc. I am able to see them on Skype and have a chat session but they cannot go to any websites using either IE7 or Firefox. So if they type www.microsoft.com they are unable to view the site however if they type ftp.microsoft.com they are able to make a connection. Makes no sense to me so anyone able to shed some light on this it would be greatly appreciated.
0
lesdow
Asked:
lesdow
  • 7
  • 7
  • 2
  • +2
1 Solution
 
BamBamHRCommented:

Sounds like they are having an issues with the HTTP Port. HTTP uses port 80, so try troubleshooting
there, on their PC, and any firewall or router they might use.

FTP, GoToMyPC and Skype all use different ports.
0
 
lesdowAuthor Commented:
i have looked at the router for the internet and the http protocol is checked for outbound traffic. i have restarted the router and run through the setup wizard as well with no luck. i am able to ping websites and get a reply.
0
 
simsjrgCommented:
Download this and throw it on an FTP fo the client can access it. Have them pull it from the FTP and run it.

http://www.snapfiles.com/get/winsockxpfix.html
0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
Rob WilliamsCommented:
Is it multiple PC's or one? Unlikely it would be multiple PC's but that is typical if you have Winsock corruption. If that is suspected try Microsoft's solution:
http://support.microsoft.com/kb/811259
Or a 3rd party tool:
http://www.snapfiles.com/get/winsockxpfix.html
0
 
Rob WilliamsCommented:
Sorry simsjrg, I didn't refresh before posting.
Another option is the lspfix.
http://www.snapfiles.com/get/lspfix.html
0
 
simsjrgCommented:
>> Sorry simsjrg, I didn't refresh before posting.

No problem it happens to me all the time :-)
0
 
lesdowAuthor Commented:
it is multiple PC's. would this still point to a winsock corruption?
0
 
Rob WilliamsCommented:
It's very possible, but much like a virus not often does it affect multiple units. You could try one as a test machine.
0
 
lesdowAuthor Commented:
i ran the netdiag /test:winsock /v test recommended by MS and the test passed.
0
 
Rob WilliamsCommented:
Mmmmm...
Because ftp.microsoft.com works I assume that it's not related to name resolution, but another thought is can you access a site by IP, such as Google:
http://64.233.187.99/
0
 
lesdowAuthor Commented:
I cannot connect to websites using the ip address.
0
 
Rob WilliamsCommented:
-I assume there is no proxy server between the clients and the Internet?

-Also, I know you checked the router for protocols, but some also allow filtering of web content, using either allow only the following list, or block the following list. If the former was enabled by mistake with no sites added, all Internet http access would be blocked.
0
 
lesdowAuthor Commented:
i checked that as suggested and all is open. i do not have a proxy on the network. Is there anything on the SBS that is applying a policy to stop HTTP. I have had a look and not seen anything obvious in the policies in Active Directory.
0
 
Rob WilliamsCommented:
Nothing in SBS default configuration that would block it, and there is not much that could be easily or accidentally enabled that would do so either.
There was a similar question here a while back where group policy was set somehow to enable "use a proxy server" for port 80 in Internet Explorer, but none configured. Easiest way to check would be go to a problematic PC and then; Internet Explorer | on the menu bar - tools | connections | LAN settings | check if use a proxy is enabled. As a rule every thing is empty on that page. The option to change will likely be grayed out as it is controlled by group policy, but you should be able to see the chosen options, if any.
0
 
lesdowAuthor Commented:
This call can be closed and no points awarded as the problem has been sorted out my the ISP. Thanks to those that tried to help.
0
 
Rob WilliamsCommented:
The ISP was blocking HTTP ?  Odd.

Glad to hear you have it sorted out.
0
 
lesdowAuthor Commented:
I am not sure they were doing it purposely. They were very vague as to how they resolved it. However they did mention something about another gateway on the network. Not sure how this was the case as I certainly did not install another gateway on the network.

Thanks again for the help.
0
 
Computer101Commented:
PAQed with points refunded (500)

Computer101
Community Support Moderator
0

Featured Post

Nothing ever in the clear!

This technical paper will help you implement VMware’s VM encryption as well as implement Veeam encryption which together will achieve the nothing ever in the clear goal. If a bad guy steals VMs, backups or traffic they get nothing.

  • 7
  • 7
  • 2
  • +2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now