I have a remote customer that I provide support to. They are having an error that makes no sense. I am able to connect via the internet using gotomypc. I am able to see them on Skype and have a chat session but they cannot go to any websites using either IE7 or Firefox. So if they type www.microsoft.com
they are unable to view the site however if they type ftp.microsoft.com
they are able to make a connection. Makes no sense to me so anyone able to shed some light on this it would be greatly appreciated.