Solved

What causes severe paper jamming on HP 9100 series inkjet printer?

Posted on 2007-12-05
8
297 Views
Last Modified: 2013-12-15
On an HP 9100 series (the 9120) inkjet printer we have nothing but paper jams. Perhaps one out of ten sheets of paper will print. This printer used to work just fine, then got to jamming half of all jobs. Now it jams even doing its own diagnostic page. It hasn' t really had that much use, so I don't see how the rollers would be worn down (28,000 pages over two years). We've cleaned the rollers and checked every single area we can reach. Nothing helps. HP says they don't repair these machines since "it isn't worth it..." but would be delighted to ship me a new one for $250 (the original unit was close to $1,000. That doesn't seem to be a good deal. Any suggestions? Other than tossing it out and starting with someone else's....we still have a lot of cartridges to be used!
thanks, WA/NY
0
Comment
Question by:waring_abbott
8 Comments
 
LVL 6

Expert Comment

by:achchee
ID: 20416164
Most of the time a paper jam IS affiliated with worn rollers.  I have been able to take a knife and scuff up some of the slick worn ones, to get more life out of them.  Where it is jamming will let you know which set of rollers it is near.
0
 
LVL 91

Expert Comment

by:nobus
ID: 20418199
check the complete printer path - maybe something interferes.  But most likely rollers, as said.
If you have a good access, you can rough them with a pencil eraser, or sanding paper
0
 
LVL 91

Expert Comment

by:nobus
ID: 20982310
i would like some feedback
0
PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

 

Accepted Solution

by:
waring_abbott earned 0 total points
ID: 20984772
OK -- I've worked on this problem for way more time than it merited.

Here is what I did: roughed up the rollers, it had no effect.

Checked the paper path over and over, results zilch. Bought another unit for the rear (the part that turns the paper) - zero.

Swapped this printer with HP for a refurbished identical version. Still jams. In fact, right now I'm trying to print about 150 pages of one document. We're on our third day of "printing two pages, unjamming one" over and over again.

And by the way, it is not the paper. We've used every brand around here, including HP's own paper. And Satan has not cursed our office since another HP printer (the HPd125) prints both sides of a sheet just fine. And the three-day 150pp job is not both sides, just one side. It can't even handle that....

Why are we still trying to use the HP9100? Because it cost almost $1,000, we have a ton of cartridges for it, and we believe in trying to get our money's worth....something we sure don't get here at EE. We pay about $140 a year to belong and  most of our questions are never answered or we get constantly nagged to close out "open" questions.

Oh and by the way, why did we switch to the refurbished printer if ours was such a lemon? Becasue HP said there was no such thing as "repair" service for the HP9100 so our only option was to pay $250 to trade this one for a "better" one (that would work). That would be my own stupidity -- throwing good money after bad. Next time I'll just toss it in the dump....

So how is that for feedback????
0
 
LVL 91

Expert Comment

by:nobus
ID: 20985313
sorry if things went so bad - you seem to have a ghost in the printer.
in such casesn i start the print, and open the printer (which stops the printing) at different times, to check where the fault occurs, in the in feed, turn-over, or printing section. that usually helps determining what needs to be done.
>>  So how is that for feedback????   <<   you must understand, if you give no feedback, we cannot help you, since we don't know what happens.
btw - this feedback was clear and complete
0
 

Author Comment

by:waring_abbott
ID: 20989858
My feedback was clear and complete as well, even though you might not agree. By the way, let us not lose sight of the fact that I am PAYING for all this, we're not dealing with some touchie-feelie forum where we're all holding hands and singing Kumbayah. I'm paying $140 a year for help. I'm getting very little...maybe it's time to just quit. Then you will get less people like me and more Kumbayah....
bye.
0
 
LVL 1

Expert Comment

by:Vee_Mod
ID: 21021472
Closed, 500 points refunded.
Vee_Mod
Community Support Moderator
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Causes of paper jams:The following are the main causes of paper jams. Guides:If the guides for the paper are not set correctly they may cause the paper to enter at an angle. You should ensure that the guides are set correctly for the paper type a…
When you try to share a printer , you may receive one of the following error messages. Error message when you use the Add Printer Wizard to share a printer: Windows could not share your printer. Operation could not be completed (Error 0x000006…
Here's a very brief overview of the methods PRTG Network Monitor (https://www.paessler.com/prtg) offers for monitoring bandwidth, to help you decide which methods you´d like to investigate in more detail.  The methods are covered in more detail in o…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

914 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now