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critical system error your browser was hijacked by Trojan.Win32.Agent.akk You need to clean your system immediately, in other case it can be crashed soon Click OK to download antispyware.....

Posted on 2007-12-05
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Last Modified: 2012-08-14
I keep getting the critical error message that i described above. It says to click OK to download the high-tech antispyware protection software (reccomended).  I clicked ok and got redirected to IEDEFENDER.com. My Spysweeper program blocked access to the site saying that it was a threat. I have Spysweeper and Norton Antivirus. The error message pops up constantly and is very annoying. I tried system restore but that didn't work. please help, thanks
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Question by:auchris
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Expert Comment

by:rpggamergirl
Comment Utility
Sounds like smitfraud, try smifraudfix.
Please download SmitfraudFix:
http://siri.geekstogo.com/SmitfraudFix.php
Extract the content (a folder named SmitfraudFix) to your Desktop.
Next, please reboot your computer in Safe Mode by rebooting the computer,
and repeatedly tapping the F8 key as the pc starts. Choose "Safe Mode" from
the options listed.
 
Once in Safe Mode, open the SmitfraudFix folder again and double-click
smitfraudfix.cmd
 
Select option #2 - Clean by typing 2 and press "Enter" to delete infected
files.
 
You will be prompted : "Registry cleaning - Do you want to clean the
registry?" answer "Yes" by typing Y and press "Enter" in order to remove
the Desktop background and clean registry keys associated with the
infection.
 
The tool will now check if wininet.dll is infected. You may be prompted to
replace the infected file (if found); answer "Yes" by typing Y and press
"Enter".
 
The tool may need to restart your computer to finish the cleaning process;
if it doesn't, please restart it into Normal Windows.
A text file will appear onscreen, with results from the cleaning process; please copy/paste the content of that report into your next reply.
The report can also be found at the root of the system drive, usually at C:\rapport.txt
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LVL 47

Expert Comment

by:rpggamergirl
Comment Utility
Or just show us a hijackthis log first please, it should confirm whether it's smitfraud or not.
http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis
Open Hijackthis, click "Do a system scan and save a logfile" please don't fix anything yet.
Attch the log as a Code snippet.


Also, another option is to Download ComboFix to your Desktop, from either of these locations:
http://www.techsupportforum.com/sectools/sUBs/ComboFix.exe
http://download.bleepingcomputer.com/sUBs/ComboFix.exe

Double click "combofix.exe" and follow the prompts.
When finished, it shall produce a log for you.
Upload the log at EE-Stuff.com for us to check please or attach the logfile using "Attach Code Snippet"

Note: Do not mouseclick combofix's window while its running. That may cause it to stall


Combofix will terminate your connection while it's scanning and resume connection straightafter.
If you have issues connecting to your network or internet after running combofix you can either simply reboot, or do the following:
* Going to Control Panel > Network Connections.
* Right click on their Network icons & select "Repair"
or
Alternatively, if the Network icon appears in the notification area in the lower right corner of Desktop, right-click it, and then click Repair from the shortcut menu.
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Author Comment

by:auchris
Comment Utility
here is the logfile from hijackthis. thanks for your help
Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 2:35:22 AM, on 12/6/2007

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16544)

Boot mode: Normal
 

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe

C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\Explorer.EXE

C:\Acer\eManager\anbmServ.exe

C:\Program Files\Synaptics\SynTP\SynTPLpr.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Program Files\Common Files\AOL\1153922325\ee\AOLSoftware.exe

C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe

C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe

C:\Program Files\Real\RealPlayer\RealPlay.exe

C:\Program Files\Common Files\Symantec Shared\ccApp.exe

C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe

C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Linksys EasyLink Advisor\LinksysAgent.exe

C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe

C:\Program Files\Messenger\msmsgs.exe

C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe

C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe

C:\Program Files\Full Tilt Poker\FullTiltPoker.exe

C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe

C:\WINDOWS\system32\rundll32.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Webroot\Spy Sweeper\SSU.EXE

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
 

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.bellsouth.net/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://global.acer.com

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html

R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://www.yahoo.com

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Yahoo!

R3 - URLSearchHook: (no name) - {0579B4B6-0293-4d73-B02D-5EBB0BA0F0A2} - C:\Program Files\AskSBar\SrchAstt\1.bin\A2SRCHAS.DLL

O2 - BHO: (no name) - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - (no file)

O2 - BHO: Ask Search Assistant BHO - {0579B4B1-0293-4d73-B02D-5EBB0BA0F0A2} - C:\Program Files\AskSBar\SrchAstt\1.bin\A2SRCHAS.DLL

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll

O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.5\NppBho.dll

O2 - BHO: System DivX4 - {2FA3B736-1AC7-454D-8E94-8BA8158BF064} - C:\WINDOWS\system32\sysvideo32.dll

O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll

O2 - BHO: Ask Toolbar BHO - {F0D4B231-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\AskSBar\bar\1.bin\ASKSBAR.DLL

O3 - Toolbar: Show Norton Toolbar - {90222687-F593-4738-B738-FBEE9C7B26DF} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.5\UIBHO.dll

O3 - Toolbar: Ask Toolbar - {F0D4B239-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\AskSBar\bar\1.bin\ASKSBAR.DLL

O4 - HKLM\..\Run: [SynTPLpr] "C:\Program Files\Synaptics\SynTP\SynTPLpr.exe"

O4 - HKLM\..\Run: [SynTPEnh] "C:\Program Files\Synaptics\SynTP\SynTPEnh.exe"

O4 - HKLM\..\Run: [HostManager] "C:\Program Files\Common Files\AOL\1153922325\ee\AOLSoftware.exe"

O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"

O4 - HKLM\..\Run: [RealTray] "C:\Program Files\Real\RealPlayer\RealPlay.exe" SYSTEMBOOTHIDEPLAYER

O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"

O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"

O4 - HKLM\..\Run: [AOLDialer] "C:\Program Files\Common Files\AOL\ACS\AOLDial.exe"

O4 - HKLM\..\Run: [YSearchProtection] "C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe"

O4 - HKLM\..\Run: [SpySweeper] C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe /startintray

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [EasyLinkAdvisor] "C:\Program Files\Linksys EasyLink Advisor\LinksysAgent.exe" /startup

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML

O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm

O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm

O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm

O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll

O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll

O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Bodog Poker - {F47C1DB5-ED21-4dc1-853E-D1495792D4C5} - C:\WINDOWS\system32\shdocvw.dll

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {01111F00-3E00-11D2-8470-0060089874ED} - http://supportsoft.adelphia.net/sdccommon/download/tgctlins.cab

O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll

O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1153914847468

O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://atv.disney.go.com/global/download/otoy/OTOYAX29b.cab

O23 - Service: Notebook Manager Service (anbmService) - OSA Technologies Inc. - C:\Acer\eManager\anbmServ.exe

O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe

O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe

O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe

O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe

O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe

O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe

O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe

O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE

O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe

O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe

O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
 

--

End of file - 9233 bytes

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Accepted Solution

by:
rpggamergirl earned 500 total points
Comment Utility
Please run Hijackthis again (scan only) and put a check next to these entries, close all browsers and other windows and click "Fix Checked" button:
R3 - URLSearchHook: (no name) - {0579B4B6-0293-4d73-B02D-5EBB0BA0F0A2} - C:\Program Files\AskSBar\SrchAstt\1.bin\A2SRCHAS.DLL  
O2 - BHO: (no name) - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - (no file)  
O2 - BHO: Ask Search Assistant BHO - {0579B4B1-0293-4d73-B02D-5EBB0BA0F0A2} - C:\Program Files\AskSBar\SrchAstt\1.bin\A2SRCHAS.DLL
O2 - BHO: System DivX4 - {2FA3B736-1AC7-454D-8E94-8BA8158BF064} - C:\WINDOWS\system32\sysvideo32.dll
O2 - BHO: Ask Toolbar BHO - {F0D4B231-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\AskSBar\bar\1.bin\ASKSBAR.DLL
O3 - Toolbar: Ask Toolbar - {F0D4B239-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\AskSBar\bar\1.bin\ASKSBAR.DLL

Also in IE, disable AddOns.
 IE > Tools > Manage Add-Ons > disable addons.

In add/remove programs uninstall AskSBar if listed there.
C:\Program Files\AskSBar <-- delete this folder if still present.


Here's also a removal instructions for IEDefender if it helps:
http://www.bleepingcomputer.com/forums/topic114240.html


If problem persists, run the other tools, Combofix or smitfraudfix and attach the log please.
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Author Closing Comment

by:auchris
Comment Utility
problem is fixed, thanks a lot!
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