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HELP: Keep getting a safe mode prompt when opening Outlook 2003 in Terminal Server 2003

Posted on 2007-12-06
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Last Modified: 2013-11-21
I have a WIndows Server 2003 R2.  I have a SBS 2003 as a PDC.  The Server is used as a terminal server.  When any user logs on and opens Outlook, the following message appears:
Outlook failed to start correctly last time.....Do you want to start Outlook in Safe Mode?
I removed the link to Adobe and have deleted from the registry:
HKLM\Software\Microsoft\Office\Outlook\Addins\Microsoft.VbaAddinForOutlook.1

Please help...
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Question by:jcp-it
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16 Comments
 
LVL 22

Expert Comment

by:Olaf De Ceuster
ID: 20424845
This problem goes away if you follow these steps to add the terminal server to the SBS network.
download.microsoft.com/download/7/5/2/75219da3-8c11-496c-978f-e6892762e874/ADS_TermServ.doc
You do need SP1 for Outlook 2003.
Olaf
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by:jcp-it
ID: 20641819
I had already done that when I joined the TS to the DOmain.  Are there any other reasons why this could be happening?
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LVL 22

Expert Comment

by:Olaf De Ceuster
ID: 20642442
The problem is in the cached mode setting.
On the TS log on as a user>control panel> mail>change the exchange settings> untick "Use cached mode".
Click on More settings>Advanced>Offline Folder settings>Disable offline use and say yes.
Open outlook again.
Close outlook.
Control Panel> Mail> Exchange and tick Use cached Exchange Mode>Next> Finish.
Problem solved.
Olaf
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LVL 1

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by:jcp-it
ID: 20692491
Cached Mode is disabled by default on a TS Server isn't it?
Maybe that's the problem.  I can't enable Cached Mode.  It has hit me that this is not right as the exchange server is different from the TS.
What should I look for to get the Cached mode invoked.
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Expert Comment

by:Olaf De Ceuster
ID: 20695091
Cached mode should be grayed out on a TS. The fix I gave you was for normal clients not TS. My mistake.
Can you reinstall Outlook from the clientapps on the SBS server?
You need to logon as the admin user you crated to join the TS (As per article)
Also you cannot use Business contact manager on the TS.
Olaf
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by:jcp-it
ID: 20695528
Still asks to start in Safe Mode.
This is unreal.  
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by:Olaf De Ceuster
ID: 20695620
What happens if you create a new user from scratch, not installed on any other machine. Make it a mobile user and use the wizard "add user" to create it.
Than log on to the TS with that user?
Are you using roaming profiles?
Olaf
Also IPconfig/all of server and TS server might shed some light.
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Olaf De Ceuster earned 2000 total points
ID: 20695634
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by:jcp-it
ID: 20695662
Thank you thank you thank you...
I deleted it, it asked me to open in Safe Mode.  I said No.
Closed and reopened... no prompt.  Did this 5 times and no prompt.  So many people will be happy.
Thank you and well done.

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Expert Comment

by:Olaf De Ceuster
ID: 20695851
Glad it worked and I learned something new too, so thank YOU.
Olaf
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Expert Comment

by:StormyMalaise
ID: 22845161
This only works so long as the users maintain the same profile on the same server.  Once the profile is cleared off and a new profile is created the issue returns.  Not good when most profiles are deleted at log off.
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Expert Comment

by:jeremy22
ID: 24442105
The link to the solution is no longer valid.  
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Expert Comment

by:Active_IS
ID: 25130616
Ditto, link no longer valid :(

Can anyone shed any light on this as we are now facing this same issue!

Thanks in advance.
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Expert Comment

by:adit-drift
ID: 33777644
Thread does no longer exists.
What did you delete?
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Expert Comment

by:acnsinc
ID: 33954024
I found 2 things:

http://superuser.com/questions/40858/outlook-2003-only-wants-to-start-in-safe-mode-how-can-i-fix-this

Delete the outcmd.dat in your Microsoft > Outlook profile folder (under Application Data or AppData). That should do the trick

This did not work for me though.

But this one did:

http://forums.citrix.com/thread.jspa?messageID=364845

Look at the part where it says to delete the resilency key
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LVL 4

Expert Comment

by:WernerVonBraun
ID: 38605372
That worked like a charm, acnsinc. Thanks a million.

Just in case that thread also goes byebye, let's just copy and paste the suggestion that worked for me here, shall we? This is the comment from forums.citrix.com that helped me resolve the problem.

"Fixed it under 2003.

Ok go to hklm\sw\ms\winnt\cv\ts\install\sw\ms\office\11\outlook

Delete the resiliency key under this. Now when users click no for the error message, it should close for good.

Oh, and for Outlook 2002, change the 11 to a 10."

And the lazy begger is abbreviating all the keys, so let's just write that out in full:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\Software\Microsoft\Office\11.0\Outlook
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