Solved

lost emails in exchange 2003

Posted on 2007-12-06
3
1,429 Views
Last Modified: 2008-02-01
HI, I have a SBS 2003 srv
We have had problems recieving emails for a couple of days now. So i rebooted the pc and all is fine.
But i have lost the emails from the last few days. They are not sat on the pop account we use. They are not stuck in any queues on the server. I have looked in the incoming mail folder for exchange on the c drive. And its empty.

I was getting the below messages on the event viewer :-

evernt 1036
An error occurred during a POP3 transaction to server <mail.mydomain.com [user@mydomain.com]>. The error is 10060 (A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.

event 1023
The downloading process for mailbox <user@mydomain.com [mail.mydomain.com]> was ended with one or more errors.

event 1019
The message download process finished with one or more errors.

Due to these error's coming up. it isn't leaving the messages on the pop account and they aren't getting delivered. I'm just worried they've been lost in transport ?
0
Comment
Question by:total123
  • 2
3 Comments
 
LVL 2

Accepted Solution

by:
mikeharnett earned 500 total points
Comment Utility
the pop3 connector does have a tendancy to just drop mails if there is a problem

Check to make sure there are no messages from that time in the following directories
%PROGRAMFILES%\Microsoft Windows Small Business Server\\Networking\POP3\Incoming Mail/
%PROGRAMFILES%\Microsoft Windows Small Business Server\\Networking\POP3\Failed Mail/
%PROGRAMFILES%\Exchsrvr\Mailroot\vsi 1\  - all 3 directories listed under here.

open exchange system manager and check the queues directories to see if there are any messages listed as queueing there, as a last resort you can doa  search of all drives with an eml extension then check to see if any of those are relevant but if there are no mails in any of those places those mails have gone, if you have logging turned on it may give you the information about who has sent mails to you so you can ask them to resend them.
0
 

Author Comment

by:total123
Comment Utility
thanks for help, but bad news, nothing in the subfolders bar very old data. ran a search for *.eml in hidden folders etc. - nothing.

When you mean doa search, do you mean the search i did above in hidden folders, etc ?
0
 
LVL 2

Expert Comment

by:mikeharnett
Comment Utility
if you have searched the directories mentioned above and searched all drives for .eml files, and checked the queue directory in exchange system manager and the emails are not there then unfortunately those messages have been dropped and you wont be able to get them back.
Sorry i couldnt be more helpful.

As a sidenote is there a reason you are using the pop3 connector as opposed to an smtp only setup which is much more stable and less likely to lose mail if a configuration or server issue exists.
0

Featured Post

The problems with reply email signatures

Do you wish that you could place an email signature under a reply? Well, unfortunately, you can't. That great Exchange/Office 365 signature you've created will just appear at the bottom of an email chain. What a pain! Is there really no way to solve this? Well, there might be...

Join & Write a Comment

Follow this checklist to learn more about the 15 things you should never include in an email signature from personal quotes, animated gifs and out-of-date marketing content.
Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
In this video we show how to create an Address List in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Organization >> Ad…
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now