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How do I fix this runtime error?

Posted on 2007-12-06
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Last Modified: 2010-05-18
I cannot update windows or install any new programs.  I get this error everytime :

Runtime Error!

Program: C:\Windows\system32\msiexec.exe

I have tried various solutions but so far nothing has fixed this problem.  Please help !! !! :(
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Question by:jaw6053
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by:Bozwell99
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Could you list the resolutions you have tried already so people don't suggest the same things again?
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by:Jaime Olivares
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by:jaw6053
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I have tried :

Updating windows installer

I have tried to reinstall the .net 1.1 framework and i get the runtime error.  

I downloaded RegCure  and ran this program.  Fixed all errors but i still get the runtime error.

I cannont install anything or update windows because i get this runtime error.  Any suggestions?
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by:jaw6053
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At the moment i cannot even restart my computer because this runtime error keeps popping up and im not even doing anything.
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by:Jaime Olivares
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how do you tried to update windows installer? direct from internet?
The version I have provided doesn't install from internet, just download it and execute. It will install even if you are not connected.

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by:jaw6053
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Yes i have tried this.  Does not fix it
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by:jaw6053
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I am currently going to try it once again ......... but i really have my doubts as i have tried this numerous times already
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by:jaw6053
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ok, i used your link and installed the file, rebooted.  Tried to re-install quickbooks or anything and i still get the error.

Runtime Error!

Program: C:\Windows\system32\msiexec.exe

This application has requested the Runtime to terminate it in an unusual way.  Please contact the application's support team for more information.
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by:Joe
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Try this

Run this from Start>Run box

msiexec /regserver
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by:kadadi_v
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try with sfc  /all  command  and give the winxp cd to restore the system files and more info :-
may be you already read :-

http://www.microsoft.com/kb/888019

Regards,

V.K.
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by:Sinoj Sebastian
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by:jaw6053
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V.K.

Were sorry, but we were unable to service your request. You may wish to choose from the links below for information about Microsoft products and services.
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by:Joe
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Did you try?

msiexec /regserver
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by:jaw6053
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Sinoj,

Should the startup type bet set at automatic or manual??
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by:jaw6053
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Joez430,

yes i tried this.....no luck
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by:Sinoj Sebastian
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go for manual
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by:jaw6053
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Sinoj,

Never mind it stated in the document to set it to manual
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by:jaw6053
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Sinoj,

Im in the process of rebooting........so far this is definitely one route i have not tried yet so my hopes are up
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by:jaw6053
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Ive just tried this with no luck :
Try cleaning up the installer. Click start/run, type services.msc and click "ok". Scroll down to "Windows Installer" and double click it. Stop the service if it is running, set the startup type line to disabled. Click apply/ok and reboot.

Delete the contents of the temp folders, there may be a file in there interfering with the setup routine of the installer. Check both:

C:\Windows\temp
C:\Documents and Settings\<username>\local settings\temp

Now reverse the first set of steps and re-enable the Windows Installer (You can just set the startup type to manual). Reboot.

Turn off all other running programs, especially your antivirus software. Use ctrl+shift+escape, if necessary, to "end task" on everything.

Now i just dled windows installer cleanup utility and ran it,rebooted...........no luck......im still getting the error
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by:jaw6053
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Joez430,

Tried running that line again and now it says :

Another installation is already in progress.  COmplete that installation before proceeding with this install.



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by:Joe
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Do you see anything running in the process list?
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by:jaw6053
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Joez,

Rebooted and ran the line again.........nothing happened.....what now?
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by:Joe
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What have you done recently that could have caused this? Installed anything new? Updated anything?
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by:Sinoj Sebastian
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If no one could help you, you may have to go for a "Repair Installation"
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/doug92.mspx
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by:jaw6053
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Backed up whole hard drive........sent laptop away to have keyboard fixed..........re-installed drive when i got laptop back.
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by:jaw6053
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Sinoj,

This is my bosses wifes laptop and she does not want to do that......I was afraid of this but certainly there has to be a fix no?
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by:Joe
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You should try and run a Windows Restore, and see if you can go back to a day when your computer was working properly. If that fails I would try what sinoj has suggested, and try a repair install.
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Joe earned 500 total points
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jaw6053,

When running a repair install it only replaces core Windows files, but leaves all of her documents, pictures, and so on in tact. Again, I would try to do a system restore first, and see if you can solve the problem by going back to when your system was working ok.
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by:jaw6053
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Joez,

Is this option in the control panel?
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by:Sinoj Sebastian
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by:Joe
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It's under Start>Programs>Accessories>System Tools>System Restore
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by:Sinoj Sebastian
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oh. you are talking about "System Restore"?
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by:jaw6053
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In the process of a system restore.........will update when finished.  

Thank you for all your input
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by:jaw6053
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Did a system restore........tried installing quickbooks and still got the same error......ARRRRRRRG!!!!!!!!!!!
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by:jaw6053
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Now im going to try to do a repair as solj suggested.
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by:jaw6053
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ok,

laptop only came with system recovery cds.......so what do i do now ? i dont think i can do a repair installation
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by:Joe
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Do you have any XP cd?
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by:kadadi_v
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sorry jaw....for wrong url..

http://support.microsoft.com/kb/888019

Regards,

V.K.
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