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Unable to use mouse to move cursor or select text when writing an e-mail message

Posted on 2007-12-06
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Last Modified: 2012-05-05
An odd one...

Just today I have found that I can no longer use my mouse within the e-mail body to do any e-mail editing. The mouse works fine in all other aspects; I can click on the subject and address boxes etc, and can select the e-mail body area as a whole which places the text cursor initially, but I cannot use the mouse to move the text cursor or select text within the mail body area.

I'm using Vista, and yes, I've rebooted pc several times.

Any ideas?

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Question by:barnster123
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war1 earned 750 total points
ID: 20420187
Hello barnster123,

1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook. Do the same for outlprnt file.

In Windows XP Outcmd.dat is located in C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. In Windows Vista, file is located in C:\<user>\AppData\Roaming\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

2. Register two important Outlook files. If using Windows xP, go to Start > Run and type regsvr32 OLE32.DLL and hit OK. Do the same for INETCOMM.DLL

If using Vista and you get an error, run regsvr32.exe from an elevated command prompt. To get an elevated command prompt, right-click on the "Command Prompt" shortcut and select "Run as Administrator".

3. If no joy, an addin could be corrupt. Disable Outlook Addins.  Go to Tools > Trust Center > Add-Ins
 disable the addins.

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.

5. Create a new Outlook profile.
http://support.microsoft.com/kb/829918

6. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

Hope this helps!
war1
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