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Outlook 2003 says "there is no printer installed" but it's not true

Posted on 2007-12-06
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Last Modified: 2010-04-21
Hi,
I have a situation in which Outlook 2003 does not recognize printers that are installed to a user's profile.  There are several printers installed and the user can print to any of them from Word or Excel but cannot print from Outlook 2003, and also cannot print from Internet Explorer.  When they try to print, the error that pops us says "Printing is not available,  there is no printer installed".  Any help you can offer to fix this would be appreciated.

Thanks!
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Question by:bradber
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5 Comments
 
LVL 7

Expert Comment

by:SLafferty1983
ID: 20420404
See this article: http://support.microsoft.com/kb/223418

Hope this helps.
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Author Comment

by:bradber
ID: 20420902
Sorry, nothing in that article is of help.  The article applies to situations where printing does not work at all. But printing IS working for other apps; just not IE and Outlook.  I did already try changing the default printer.
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LVL 7

Accepted Solution

by:
SLafferty1983 earned 250 total points
ID: 20420994
Someone else mentioned where they just made a configuration change, they didn't mention what change, to the printer and it started working.
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Author Comment

by:bradber
ID: 20442881
I finalyy figured this out. The solution was to uninstall all HP printing software related to the D7260 printer that was locally attached. Reboot and let Windows detect and install the printer (drivers only, w/o HP software). After that the user could print to everything EXCEPT her local printer. Logged on as admin again and changed permissions on local printer to everyone full control. After that she could print to the local printer and all network printers.
Thanks for your suggestions.
bb
0
 

Author Closing Comment

by:bradber
ID: 31413169
In the end, I solved the problem myself but SLafferty1983: made the effort to look into it and suggest a solution. I appreciate the effort so I am awarding the points.
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