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Aftter moving mailboxes from exhange 2003 to 2007 some users can't connect

Posted on 2007-12-06
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Last Modified: 2010-05-18
HI guys.
This morning we moved all the mailboxes from exchange 2003 to 2007.  Now, some users (approximately 6 or 7 out of 40) can't connect to exchange.  It is a mixture of outlook 03 and 07 clients.
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Question by:WillPatterson
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by:SLafferty1983
ID: 20420338
Is Outlook looking for the 2007 server? Some of the clients after our move did not change from the old server. Check the users Outlook profile to see which server it is going after.
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Author Comment

by:WillPatterson
ID: 20420422
Yes everyone's profile list the 2007 server.
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by:SLafferty1983
ID: 20420439
What errors are you getting or what is happening? Is the Microsoft Exchange System Attendant service started?
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Author Comment

by:WillPatterson
ID: 20420511
Yes the System Attendant service is started.  Everything seems to be set up correctly only about 5 people can't connect.
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by:SLafferty1983
ID: 20420549
Do you get any error messages? What happens when they open Outlook?
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Author Comment

by:WillPatterson
ID: 20420668
For instance, on some users, when I try to edit their profile, it tells me that the server is unavailble and gives me the option to retry or work offline.
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by:SLafferty1983
ID: 20420696
Have you tried deleting and creating a new profile for them?
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Author Comment

by:WillPatterson
ID: 20420702
I was trying to avoid that but it's looking like the next logical step.
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by:SLafferty1983
ID: 20420807
If you go into the management console and go to the properties of their mailbox the server name listed there matches the one that their Outlook is trying to connect to?
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Author Comment

by:WillPatterson
ID: 20421172
Yes the correct server is listed.  One user gets a message saying "outlook is trying to retrieve data from the exchange server" if they try to send a message.  Another gets a "server unavailble" message.
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by:SLafferty1983
ID: 20421666
No luck after recreating the profile?
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Author Comment

by:WillPatterson
ID: 20421708
No luck.  Still getting the same behavior from the affected systems.  They can ping the server, OWA works fine as well.
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Expert Comment

by:SLafferty1983
ID: 20421833
Try some of what this post has in it: http://groups.google.com/group/microsoft.public.exchange.clients/browse_thread/thread/83800b36ef3300d6/38b85be2ab7a7644%2338b85be2ab7a7644

Also do you enter the FQDN of the exchange server in the profile or just the server name?
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Accepted Solution

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WillPatterson earned 0 total points
ID: 20427498
Well after 7 hours on the phone with microsoft tech support it apparently was a problem with the HP NIC Teaming software.  After disabling that the outlook clients connect without issue.  Thanks for your efforts though.
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by:Lunchy
ID: 20610241
Closed, 500 points refunded.
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