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"Your mailbox has been temporarily moved on Microsoft Exchange server."

Posted on 2007-12-06
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Last Modified: 2010-12-08
I have just upgraded a client to a new laptop and from Outlook XP to Outlook 2007 connecting to an exchange 2003 server and I have the following message when I lauch Outlook:

"Your mailbox has been temporarily moved on Microsoft exchange server. A temporary mailbox exists, but might not have all your previous data.
You can connect to the temporary mailbox or work offline with all of your old data. If you choose to work with your old data, you cannot send or receive e-mail messages."

It then gives you the choice to either "Use Temporary Mailbox", "Use Old Data", or "Cancel".

We choose to use a temporary mailbox and it seems to work okay (all the old e-mails are there), but something is obviously wrong.
Any help on this would be appreciated.
Thanks.
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Question by:Spelurker
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Expert Comment

by:Sembee
ID: 20421203
If you in place upgraded Outlook then the OST file has got out of sync. I don't recommend in place upgrades of any products, they usually cause a mess. Delete the profile, delete the OST file and recreate the Profile.

Simon.
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Author Comment

by:Spelurker
ID: 20421388
It was a clean install of Outlook, but logged in with an old existing windows domain user account.
Could you please clarify what you mean by recreating the profile?
Are you talking about going into Mail Setup, clicking on the "Show Profiles..." button, and then removing and adding a profile; or are you talking about recreating the e-mail account under Mail Setup?
Thanks.
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Sembee earned 500 total points
ID: 20422914
You need to actually remove the profile, not the account from within Mail control panel applet. Remove the profile then close the applet. Remove the OST file. Then recreate the profile which will create a new OST file and everything should sync.

Simon.
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Author Comment

by:Spelurker
ID: 20423362
Worked like a charm.
Thanks Simon.
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Expert Comment

by:EvanStein
ID: 21782202
What if you can't delete the user's profile? Do you mean the "profile" created by windows on the workstation, or some other "profile"
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Expert Comment

by:Sembee
ID: 21782962
EvanStein - this is an old question. Unlike a forum it is not possible to "bump" questions back up the list. The only people who will see your post are those that have already participated. Instead you should post your question as a new question in the Exchange Server Zone which will allow other experts the chance to see the question and respond.

Simon
Exchange Server Zone Advisor.
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