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One or more ActiveX controls could not be displayed...

Posted on 2007-12-06
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Last Modified: 2013-11-18
I had a quetion out there that i got most of an answer to, but somehow there was a glitch and it is gone, so i'm posting the first question and what additional info i need to finally fix the problem

Original question:
I've just uninstalled Outlook that came with Office XP, installed Outlook 2003 and setup an exchange account through a third party vendor on a machine running the rest of Offfice XP. The OS is XP SP2.

when my user responds to an email he gets this message:

Windows Internet Explorer (is the title at the top of the error message popup.)

      One or more ActiveX controls could not be displayed because either:

1.      You current security settings prohibit running ActiveX controls on this page, or
2.      You have blocked a publisher of one of these controls

As a result, this page may not display correctly.

There is a jpg in the eamil signature of my user that does not show up at thispoint.
I've been up and down the security settings and just cant seem to get it right.
Can you help?

Thanks!

I was able to get the popup from appearing, but the jpg in the email signature still comes out as a red X.

How do i fix this?

Thanks!
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Question by:jpertchik
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Expert Comment

by:ottobock
ID: 20421327
Hello,
A couple months ago, I fought with that error on a clients computer.

Ultimately, it was fixed by recreating the Signature in the email-senders Outlook (person who sent the email which caused the error on the clients PC).  

Try to create a new signature (do not copy the old one), and add the JPG into the new signature - then send out some test emails.
Good luck!
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Expert Comment

by:ottobock
ID: 20421442
I found this EE discussion before too, and it helped:
http://www.experts-exchange.com/Applications/MS_Office/Outlook/Q_20821136.html

- This talks about Outlook/Word 2003 and disabling SmartTags.  There are also a bunch of different routes to recreating the signature w/images.  Take a look.
Again, good luck!
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Accepted Solution

by:
jpertchik earned 0 total points
ID: 20501918
I discovered that there was an incompatability between Outlook 2003 and the rest of Office XP.

I installed all of Office 2003 and the problem fixed it's self.

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Expert Comment

by:Vee_Mod
ID: 20747267
Closed, 500 points refunded.
Vee_Mod
Community Support Moderator
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Expert Comment

by:spawnedin72
ID: 21745157
This has also been know to solve this issue. In Microsoft Outlook, select:

Tools > Options > Mail Format > Message Format > 
Check the options "Use MS Office Word to... etc."
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