For several months I'm trying to make Canon EOS utility work under Vista-64. Symptoms are as follows. EOS utility installs and runs. But it does not allow to download images from a camera or anyhow control the camera (the software actually has great functionality). All relevant menu items are greyed.
At the same time camera is visible in Windows Explorer and I can download images manually.
All the drivers used for this camera by Vista are purely Microsoft (there are 6 files attached). Canon does not issue its own drivers.
All the Canon software including ZoomBrowser EX is the latest - downloaded from Canon site last week.
I have asked Canon tech support this question. After a couple of months they admitted that their software doesn't support 64-bit Windows.
I wouldn't have asked this question if I hadn't seen it working on my computer in two situations:
1. Several months ago I installed the new version of Nokia PC Suite. It did not work, though EOS Utility worked excellently with full functionality. Once I re-installed PC Suite, EOS Utility stopped working.
2. A couple of weeks ago I installed Norton System Works 2008 Premier Edition. It has probably installed incorrectly, because since that time any new USB device connection lead to the following situation. The device installed and the system worked perfectly until the next re-boot. At the re-boot I saw the BSOD complaining at WUDFrd.sys. And the EOS Utility worked perfectly then. Unfortunately until the next system restart only. I was obliged to remove all Norton products even using Norton removal tool and install them again. After that my system does not crash any more at WUDFrd.sys, but EOS Utility has lost its functionality again.
So, my question is: does anybody know a method of making the EOS Utility wosk under Vista-64?