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Cisco Unity / Terminal Server

Posted on 2007-12-06
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Last Modified: 2010-05-18
We are looking at VoIP systems for our company and like the voicemail to e-mail type functionality.  Cisco is one of the systems we are looking at and I would like to know if their Unity software which provides this functionality works with clinets that use Terminal Server/thin clients?  We use Exchange 2003 for e-mail but I have seen mixed answers as to voicemail to e-mail functions working through Terminal Server.
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Question by:doboszb
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spyordie007 earned 1000 total points
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Clients do not connect to the Unity console (just admins).

As far as clients are concerned it's just email messages they recieve in their mailbox so it doesnt matter how they are accessing their mailbox (Fat Outlook client, TS Outlook, OWA, etc.).

There are some add-ins for Outlook that allow you to do things like call your phone with the incoming message and some of those features may or may not work under a TS Outlook session, but it would not stop them from recieving the voicemail in email or on their phone.

Erik
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