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Exchange 2007 SP1 Upgrade Failed

Posted on 2007-12-06
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Last Modified: 2011-09-20
I upgraded E2K7 to SP1 in my test environment. The upgrade removed Exchange 2007 from  my test server and failed out with the error message "A reboot is required to complete the operations on {24B2C164-DE66-44FE-B468-A46D9D5E6B31}"

Reinstalling from either the original E2K7 CD, or from the SP1 .exe has not been possible. The error message that is encountered when attempting a reinstall is "backup settings registry key is present....build-to-build upgrade mode is available"

Not sure what to do at this point
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Question by:AlanBG
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Expert Comment

by:kristinaw
ID: 20423207
see if you have the following registry key (or one similar)

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\v8.0

if you do, check for values called...
Action
Watermark

delete these values

check your services applet. are the exchange services stopped and disabled? re-enable (automatic) and restart them. make sure IISadmin and related services are re-enabled and restarted as well, if applicable.

try sp1 update again.

kris.
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LVL 22

Expert Comment

by:ATIG
ID: 20423285
you bet me to it...... I have had to remove the water mark a few time ..... let us know if that does not work
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Author Comment

by:AlanBG
ID: 20427395
No, nothing even close is present in the registry. Any other ideas?
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Expert Comment

by:ATIG
ID: 20427425
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\v8.0

did you find this key?
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Author Comment

by:AlanBG
ID: 20427435
yes, I did
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LVL 22

Expert Comment

by:kristinaw
ID: 20427914
but you do not have the action or watermark keys?

kris.
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Expert Comment

by:kristinaw
ID: 20427922
or values, rather.
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LVL 22

Expert Comment

by:ATIG
ID: 20427992
look under the roles located on the box i,e setup or mailbox etc..
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Author Comment

by:AlanBG
ID: 20428565
Sorry, I should have been more clear. I searched the entire registry.
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LVL 22

Expert Comment

by:ATIG
ID: 20429734
And what happens when you try to do the upgrade now?
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Author Comment

by:AlanBG
ID: 20429770
Well, since I haven't made any changes since I posted this problem, the situation is just as I described in my initial posting
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Author Comment

by:AlanBG
ID: 20536753
The problem was fixed by using adsi edit to drill down in the Configuration container to the Exchange area and deleting the server that was hosed by the SP1 upgrade.

After that I was able to do a clean install of SP1. Never did find any watermarks.....
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Expert Comment

by:ATIG
ID: 20536783
glad to hear you go it :)
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Expert Comment

by:hiyusuf
ID: 20593356
HI ,
Dear how u got the issue fix as i also got this same issue my exchange 2007 Crash down after upgradation of SP1 and now i am screwed kindly let me what to do .Kindly email me on yusuf@jashanmal.net
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Computer101
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Expert Comment

by:hiyusuf
ID: 22229596
HI,
I got to fix the problem .It crashed due to the Antivirus program installed on the server.
Recommended disable or uninstall any antivirus application before installation or upgradation of Exchange SP1
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