?
Solved

Cant Get email or access my Web Host Via my ADSL

Posted on 2007-12-06
3
Medium Priority
?
184 Views
Last Modified: 2013-12-08
Hi all, I am having a problem , I can not get email or access my email providers website via my broadband connection,  if I try to go to there website WWW.2globalmart.com I get page can not be displayed, in outlook I get can not access incoming mail server ,  when I to a Tracert I get the below result,  If I connect to the net via dial up I can access both fine,  I  dont have a static ip so I cant be black listed, I have spoken with both sided and they are suggesting its the others problem

Any ideas?

Tracert result.

Tracing route to www.2globalmart.com [204.13.155.27]
over a maximum of 30 hops:
 
  1     2 ms     1 ms     1 ms  www.routerlogin.com [192.168.1.1]  
  2    41 ms    40 ms    39 ms  213.123.106.186  
  3    42 ms    39 ms    39 ms  217.32.85.161  
  4    40 ms    38 ms    38 ms  217.41.172.21  
  5    39 ms    38 ms    38 ms  217.41.172.78  
  6    39 ms    38 ms    38 ms  217.41.172.62  
  7    41 ms    39 ms    38 ms  217.47.86.241  
  8    39 ms    38 ms    38 ms  mspstart1-fa1-0-0.manchester.fixed.bt.net [195.99.120.81]  
  9    43 ms    41 ms    42 ms  core1-pos0-1-5-0.ilford.ukcore.bt.net [62.6.201.117]  
 10    43 ms    42 ms    43 ms  core1-pos9-0.telehouse.ukcore.bt.net [62.6.201.118]  
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *      185 ms     *     ge1-2.cr3.lax.multacom.com [208.64.231.5]  
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23   187 ms     *        *     27-155-13-204-Dedicated.Multacom.COM [204.13.155.27]  
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.
 
Trace complete.
0
Comment
Question by:hundleton1
1 Comment
 
LVL 54

Accepted Solution

by:
b0lsc0tt earned 2000 total points
ID: 20469804
Can you get there using another Internet provider with the same computer?  What about another computer using the same ISP?

Also try without your router.  You will probably have to restart your computer when you do this but what happens if you plug your computer right into the dsl modem and try to access the site.  What is the result?

Tracert could be failing for other reasons besides those causing your access issue.  I would suggest you see if you can get another IP or domain for your web host and also have the ISP (or a friend using the same ISP) try to access the web host.  What is the result of each test?

Let me know if you have a question about any of this.

bol
0

Featured Post

Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Take a look at these 6 Outlook Email management tools which can augment the working and performance of Microsoft Outlook to give you a more rewarding emailing experience.
MS Outlook undoubtedly is the most widely used email client.Its user-friendliness, cost effectiveness, and availability with Microsoft Office Suite make it the most popular email application.  Its compatibility with Microsoft applications like Exch…
Shows how to create a shortcut to site-search Experts Exchange using Google in the Chrome browser. This eliminates the need to type out site:experts-exchange.com whenever you want to search the site. Launch the Search Engine Menu: In chrome, via you…
As many of you are aware about Scanpst.exe utility which is owned by Microsoft itself to repair inaccessible or damaged PST files, but the question is do you really think Scanpst.exe is capable to repair all sorts of PST related corruption issues?
Suggested Courses

840 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question