Solved

Cant Get email or access my Web Host Via my ADSL

Posted on 2007-12-06
3
178 Views
Last Modified: 2013-12-08
Hi all, I am having a problem , I can not get email or access my email providers website via my broadband connection,  if I try to go to there website WWW.2globalmart.com I get page can not be displayed, in outlook I get can not access incoming mail server ,  when I to a Tracert I get the below result,  If I connect to the net via dial up I can access both fine,  I  dont have a static ip so I cant be black listed, I have spoken with both sided and they are suggesting its the others problem

Any ideas?

Tracert result.

Tracing route to www.2globalmart.com [204.13.155.27]
over a maximum of 30 hops:
 
  1     2 ms     1 ms     1 ms  www.routerlogin.com [192.168.1.1]  
  2    41 ms    40 ms    39 ms  213.123.106.186  
  3    42 ms    39 ms    39 ms  217.32.85.161  
  4    40 ms    38 ms    38 ms  217.41.172.21  
  5    39 ms    38 ms    38 ms  217.41.172.78  
  6    39 ms    38 ms    38 ms  217.41.172.62  
  7    41 ms    39 ms    38 ms  217.47.86.241  
  8    39 ms    38 ms    38 ms  mspstart1-fa1-0-0.manchester.fixed.bt.net [195.99.120.81]  
  9    43 ms    41 ms    42 ms  core1-pos0-1-5-0.ilford.ukcore.bt.net [62.6.201.117]  
 10    43 ms    42 ms    43 ms  core1-pos9-0.telehouse.ukcore.bt.net [62.6.201.118]  
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *      185 ms     *     ge1-2.cr3.lax.multacom.com [208.64.231.5]  
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23   187 ms     *        *     27-155-13-204-Dedicated.Multacom.COM [204.13.155.27]  
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.
 
Trace complete.
0
Comment
Question by:hundleton1
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 54

Accepted Solution

by:
b0lsc0tt earned 500 total points
ID: 20469804
Can you get there using another Internet provider with the same computer?  What about another computer using the same ISP?

Also try without your router.  You will probably have to restart your computer when you do this but what happens if you plug your computer right into the dsl modem and try to access the site.  What is the result?

Tracert could be failing for other reasons besides those causing your access issue.  I would suggest you see if you can get another IP or domain for your web host and also have the ISP (or a friend using the same ISP) try to access the web host.  What is the result of each test?

Let me know if you have a question about any of this.

bol
0

Featured Post

PeopleSoft Has Never Been Easier

PeopleSoft Adoption Made Smooth & Simple!

On-The-Job Training Is made Intuitive & Easy With WalkMe's On-Screen Guidance Tool.  Claim Your Free WalkMe Account Now

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
You need to know the location of the Office templates folder, so that when you create new templates, they are saved to that location, and thus are available for selection when creating new documents.  The steps to find the Templates folder path are …
Shows how to create a shortcut to site-search Experts Exchange using Google in the Chrome browser. This eliminates the need to type out site:experts-exchange.com whenever you want to search the site. Launch the Search Engine Menu: In chrome, via you…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

696 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question