?
Solved

Cant Get email or access my Web Host Via my ADSL

Posted on 2007-12-06
3
Medium Priority
?
181 Views
Last Modified: 2013-12-08
Hi all, I am having a problem , I can not get email or access my email providers website via my broadband connection,  if I try to go to there website WWW.2globalmart.com I get page can not be displayed, in outlook I get can not access incoming mail server ,  when I to a Tracert I get the below result,  If I connect to the net via dial up I can access both fine,  I  dont have a static ip so I cant be black listed, I have spoken with both sided and they are suggesting its the others problem

Any ideas?

Tracert result.

Tracing route to www.2globalmart.com [204.13.155.27]
over a maximum of 30 hops:
 
  1     2 ms     1 ms     1 ms  www.routerlogin.com [192.168.1.1]  
  2    41 ms    40 ms    39 ms  213.123.106.186  
  3    42 ms    39 ms    39 ms  217.32.85.161  
  4    40 ms    38 ms    38 ms  217.41.172.21  
  5    39 ms    38 ms    38 ms  217.41.172.78  
  6    39 ms    38 ms    38 ms  217.41.172.62  
  7    41 ms    39 ms    38 ms  217.47.86.241  
  8    39 ms    38 ms    38 ms  mspstart1-fa1-0-0.manchester.fixed.bt.net [195.99.120.81]  
  9    43 ms    41 ms    42 ms  core1-pos0-1-5-0.ilford.ukcore.bt.net [62.6.201.117]  
 10    43 ms    42 ms    43 ms  core1-pos9-0.telehouse.ukcore.bt.net [62.6.201.118]  
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *      185 ms     *     ge1-2.cr3.lax.multacom.com [208.64.231.5]  
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23   187 ms     *        *     27-155-13-204-Dedicated.Multacom.COM [204.13.155.27]  
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.
 
Trace complete.
0
Comment
Question by:hundleton1
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 54

Accepted Solution

by:
b0lsc0tt earned 2000 total points
ID: 20469804
Can you get there using another Internet provider with the same computer?  What about another computer using the same ISP?

Also try without your router.  You will probably have to restart your computer when you do this but what happens if you plug your computer right into the dsl modem and try to access the site.  What is the result?

Tracert could be failing for other reasons besides those causing your access issue.  I would suggest you see if you can get another IP or domain for your web host and also have the ISP (or a friend using the same ISP) try to access the web host.  What is the result of each test?

Let me know if you have a question about any of this.

bol
0

Featured Post

Get your Conversational Ransomware Defense e‑book

This e-book gives you an insight into the ransomware threat and reviews the fundamentals of top-notch ransomware preparedness and recovery. To help you protect yourself and your organization. The initial infection may be inevitable, so the best protection is to be fully prepared.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Changing a few Outlook Options can help keep you organized!
Outlook for dependable use in a very small business   This article is about using the Outlook application (part of Microsoft Office) in a very small business, or for homeowners where dependability and reliability are critical requirements. This …
This Micro Tutorial will demonstrate how to add subdomains to your content reports. This can be very importing in having a site with multiple subdomains.
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
Suggested Courses

800 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question