Solved

CAN'T OPEN FILE WITH GREEK CHARACTERS IN FILENAME

Posted on 2007-12-06
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Last Modified: 2012-06-21
I've got a system with Windows Vista and OpenOffice 2.2. We received a .doc attachment in Windows Mail and can't open it. The filename is composed of Greek characters. I saved it to the desktop and tried to launch - still wont load. if I load OpenOffice I can browse and open it. I renamed the file to test.doc, double clicking it launches OpenOffice and we can see it fine. If I rename it back to the original Greek filename it won't launch. Any ideas on how to get it to launch without having to save to desktop, rename, then launch with every single one?
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Question by:jfiee
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15 Comments
 
LVL 54

Expert Comment

by:McKnife
ID: 20423662
So it does not open and no error message is stated?
Did you try closed office as well?
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Author Comment

by:jfiee
ID: 20423820
No error message. You double click the file, nothing happens. I checked Task Manager to see if it was hanging while trying to load, but it wasn't there. Office is installed but it's the 60-day trial version and not being opened. OpenOffice is registered as the default program for .doc files, and if I rename the file to something in English, OpenOffice opens right away.
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LVL 54

Expert Comment

by:McKnife
ID: 20423858
"Office is installed but it's the 60-day trial version and not being opened." - well...open it
If you don't want to start the trial period, take the file to another computer or use word viewer.
This should determine if it's an open office problem or not.
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Author Comment

by:jfiee
ID: 20423902
I opened it initially to make sure it could see the file properly. The 60-day trial is started. If the filename is in English everything loads like it is supposed to (into OpenOffice). It's only when the filename contains Greek text that it won't load at all.
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LVL 54

Expert Comment

by:McKnife
ID: 20423933
I don't get you. Start Microsoft office Word, navigate to "open file" and open the grrek thing - what happens?
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Author Comment

by:jfiee
ID: 20424065
It loads fine. If I load the program first then browse, I can open through either. The problem is when trying to double click, or, getting back to the heart of the issue, trying to open the attachment through email, if it has Greek characters in the filename, it wont launch the needed program. If the same file is renamed with english characters, it loads properly. My client will get a lot of attachments in email with Greek characters, and under XP this wasn't an issue.
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LVL 54

Expert Comment

by:McKnife
ID: 20424086
OK - and now again: is that mentioned behavior exactly the same for open office and microsoft office?
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LVL 27

Expert Comment

by:Jason Watkins
ID: 20424801
Try this http://www.perseus.tufts.edu/Help/fonthelp.html

It is what we use @ school
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Author Comment

by:jfiee
ID: 20428099
Firebar: I checked your link, but it seems to be an option for the display of Greek text. We can see the text fine, we just can't open the file from Windows Mail or double click it and launch it if it contains Greek text.

If OpenOffice is the default handler for .doc files, or Word 2007 is the default, we can't open the Mail attachment. If we save to desktop, rename it to test or some such, then double click it, it opens. Its a workaround, but not a permanent solution. I see every space on the desktop being filled with renamed attachments in a very short time!
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LVL 27

Expert Comment

by:Jason Watkins
ID: 20428296
How about detatching the mail attachment and opening it from Word in there?
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Author Comment

by:jfiee
ID: 20428359
I've mentioned a couple times already that if I save the attachment, load Word or OpenOffice, then browse for the file, it loads fine, even with the Greek text in the filename. It's only when trying to open the attachment from within Mail, or double clicking the file that it won't open. Other .doc files launch properly, it shouldn't be too much to expect all .doc files to launch!
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Author Comment

by:jfiee
ID: 20444997
Any ideas, anyone?
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Accepted Solution

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jfiee earned 0 total points
ID: 20451171
I've sorted the issue out, here's what I did.

1) Ran winword /r to reset registry entries for Office 2007.  After this, the Word was default for .doc files and they opened correctly.
2) Uninstalled OOo 2.2 and installed 2.3.1, which I believe has compatibility updates for Vista.  Set OO as default for .doc files.  Opening files with Greek characters is now working correctly on double click, or directly as attachments in Windows Mail.
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LVL 1

Expert Comment

by:Vee_Mod
ID: 20480484
Closed, 250 points refunded.
Vee_Mod
Community Support Moderator
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