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outlook not communicating with CRM]

Posted on 2007-12-06
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Last Modified: 2013-11-24
I finally got this CRM client for outlook installed and when i first opened it up it said that "there is a problem communicating with the Microsoft CRM server" I know that i entered the correct IP adress for the CRM server and I have also been using CRM for about a week and it is working fine. Is there someting else i need to configure yet?
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Question by:Rainman13
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preitmeyer earned 250 total points
ID: 20443891
You shouldn't use the IP address as the CRM Server address when installing the client. You should enter the DNS name for the server (ie: crm or webserver01), whatever the server has specified as its hostheader value.
Try it again, also, you can do this without a reinstall by going to the following registry key and changing the 2 values in there for server name:

\HKEY_LM\Software\Microsoft\MSCRMClient\

You should see two values in there that contain the IP address of the server rather than the name, change them and restart outlook
-Paul
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Author Closing Comment

by:Rainman13
ID: 31413278
couldn't find that key but changing the ip to a server name solved my problem thanks alot
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