[Webinar] Streamline your web hosting managementRegister Today

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1200
  • Last Modified:

outlook not communicating with CRM]

I finally got this CRM client for outlook installed and when i first opened it up it said that "there is a problem communicating with the Microsoft CRM server" I know that i entered the correct IP adress for the CRM server and I have also been using CRM for about a week and it is working fine. Is there someting else i need to configure yet?
0
Rainman13
Asked:
Rainman13
1 Solution
 
preitmeyerCommented:
You shouldn't use the IP address as the CRM Server address when installing the client. You should enter the DNS name for the server (ie: crm or webserver01), whatever the server has specified as its hostheader value.
Try it again, also, you can do this without a reinstall by going to the following registry key and changing the 2 values in there for server name:

\HKEY_LM\Software\Microsoft\MSCRMClient\

You should see two values in there that contain the IP address of the server rather than the name, change them and restart outlook
-Paul
0
 
Rainman13Author Commented:
couldn't find that key but changing the ip to a server name solved my problem thanks alot
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now