• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 360
  • Last Modified:

microsoft support id 938810

i refer to this support id on microsoft website.  http://support.microsoft.com/kb/938810/
I have problem opening one word document after installing sp3. The solution given on the website is as follows.

Word
To enable Office 2003 to open files that are saved in previous Word file formats, follow these steps: 1. Click Start, click Run, type regedit, and then click OK.  
2. Locate and then click one of the following registry subkeys: " HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\11.0\Word\Security\FileOpenBlock
" HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Word\Security\FileOpenBlock
 
3. Double-click the FilesBeforeVersion registry entry, type 0 in the Value data box, and then click OK.  

However, i can't find the FileOpenBlock as mentioned in the registry.
0
grnow
Asked:
grnow
  • 4
  • 2
2 Solutions
 
wmeerzaCommented:
Hi, You need to create that registry key. This is case sensitive so be carefull.

see http://support.microsoft.com/kb/922849/

There is a section that describes for Word 2003 hot to create the required keys.
0
 
wmeerzaCommented:
Extract from that site:

If the FileOpenBlock subkey does not exist, follow these steps to create it:
a.  Click to select the Security subkey.
b.  On the Edit menu, point to New, and then click Key.
c.  Type FileOpenBlock, and then press ENTER.
 
5. On the Edit menu, point to New, and then click DWORD Value.
6. Type the DWORD name that you want to restrict, and then press ENTER. For example, type BinaryFiles.
7. Right-click the DWORD name that you typed in step 6, and then click Modify.
8. In the Value data box, type 1, and then click OK.
9. On the File menu, click Exit to exit Registry Editor.
0
 
grnowAuthor Commented:
Hi,
i can't find the security subkey.
0
Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

 
wmeerzaCommented:
ok, you need to add the key "Security" too.
run regedit, go to HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Word
This is where you cannot see "Security"
on the Edit menu select New Key and enter the name as Security
Now proceed with the extract of instructions above.

Remember to be carefull, it is all case sensitive.
0
 
grnowAuthor Commented:
Ok, thanks, managed to do so.. but i actually want to allow able to open files before sp3 updates. so have to create DWORD name FilesBeforeVersion with value 0
0
 
wmeerzaCommented:
No, that is only for word 2007, what you have done is enough to be able to open older version documents with word 2003. Have you tried it?
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Cloud Class® Course: CompTIA Healthcare IT Tech

This course will help prep you to earn the CompTIA Healthcare IT Technician certification showing that you have the knowledge and skills needed to succeed in installing, managing, and troubleshooting IT systems in medical and clinical settings.

  • 4
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now