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Global Address List (GAL) disappeared

Posted on 2007-12-06
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Last Modified: 2009-05-27
Hello,

I saw this problem in a variety of formats but not quiet mine so im putting it up again.

I have a user who's Global Address List has disappeared so she cant email anyone anymore.

I read in another Question that these may have happen due to turning Roaming Profiles off/on and something about different Outlook versions. So I think I should mention that I was setting up a new PC for this user (Roaming Profiles was on), I turned off the Roaming Profiles. Also the old PC that the user is still using is Outlook 2002 and the new PC setup is Outlook 2003. Additionally the new PC setup has the GAL working fine !

So any ideas how to get the GAL back and working.
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Question by:ACIAR
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za_mkh earned 300 total points
ID: 20425914
The files used for the Offline address books are now incompatible due to the fact the they are now 2003 standard, hence why it doesn't work on the 2002 version!

The oab files are normally stored in C:\Documents and Settings\<user account>\Local Settings\Application Data\Microsoft\Outlook

Since you are using roaming profiles, upgrade the Outlook version on the old computer to 2003. You should be able to do that without contravening any licensing if your Exchange Server is 2003 version and you have enough Exchange 2003 cals.
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Author Comment

by:ACIAR
ID: 20438823
Unfortunately for various reasons I can not upgrade to Outlook 2003.

It turned that in the process of having the 2 computers on with Roaming Profiles it corrupted the mail profiles I believe - I deleted the old mail profiles and added and configured it again and now it works.

Do did help lead me in the right direction so I'll see if I can give you partial points (Assist)

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