Solved

Global Address List (GAL) disappeared

Posted on 2007-12-06
2
1,196 Views
Last Modified: 2009-05-27
Hello,

I saw this problem in a variety of formats but not quiet mine so im putting it up again.

I have a user who's Global Address List has disappeared so she cant email anyone anymore.

I read in another Question that these may have happen due to turning Roaming Profiles off/on and something about different Outlook versions. So I think I should mention that I was setting up a new PC for this user (Roaming Profiles was on), I turned off the Roaming Profiles. Also the old PC that the user is still using is Outlook 2002 and the new PC setup is Outlook 2003. Additionally the new PC setup has the GAL working fine !

So any ideas how to get the GAL back and working.
0
Comment
Question by:ACIAR
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 21

Accepted Solution

by:
za_mkh earned 300 total points
ID: 20425914
The files used for the Offline address books are now incompatible due to the fact the they are now 2003 standard, hence why it doesn't work on the 2002 version!

The oab files are normally stored in C:\Documents and Settings\<user account>\Local Settings\Application Data\Microsoft\Outlook

Since you are using roaming profiles, upgrade the Outlook version on the old computer to 2003. You should be able to do that without contravening any licensing if your Exchange Server is 2003 version and you have enough Exchange 2003 cals.
0
 

Author Comment

by:ACIAR
ID: 20438823
Unfortunately for various reasons I can not upgrade to Outlook 2003.

It turned that in the process of having the 2 computers on with Roaming Profiles it corrupted the mail profiles I believe - I deleted the old mail profiles and added and configured it again and now it works.

Do did help lead me in the right direction so I'll see if I can give you partial points (Assist)

0

Featured Post

Increase your protection from Zero Day threats!

Running two Antivirus' is never a good idea.
Taking advantage of Multiple Security layers on the other hand can often save your hide.
See which top notch security software brands have been proven to happily coexist together.
Reduce your chances of becoming a statistic.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Changing "From" field - Exchange 2013 5 53
Access Domino mail file via notes client post migration to O365 5 52
Exchange 2016 4 58
How to update GAL in O365? 4 29
What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
You need to know the location of the Office templates folder, so that when you create new templates, they are saved to that location, and thus are available for selection when creating new documents.  The steps to find the Templates folder path are …
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
This video discusses moving either the default database or any database to a new volume.

737 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question