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ARCserve 2000: W3301 Unable to find directory EC=ACCESS DENIED

Posted on 2007-12-07
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Last Modified: 2010-04-17
Dear Experts,

I have a Windws server that runs ArcServe.  I have other servers on the domain that I want to backup to tape.  I have mapped all the server shares to an alphabet on my backup server.

Example:
C drive of "SMS" server is shared as "c"
\\sms\c is mapped to J:\

I have no problem accessing J:\ using Windows Explorer, and I have full permissions logged in as domain admin.

But when I create a backup job in ArcServe to backup, say "J:\temp\" folder, I get the following in the job log:

ARCServe for Windows 2000 -- Backup

W3301 Unable to find directory.  (DIR=J:\temp, EC=ACCESS DENIED)
N3921 Skip directory.  (DIR=J:\temp)

Job ID = 384
Workstation = ftmsglobal02
Source = J:\temp
Target = Thursday, ID 7B89, Sequence #1
Session = 22
Start Time = 12/07/07  4:27 PM
Total Directories = 1
Total Files = 0
Total Skips = 1
Total Size (Disk) = 1KB
Total Size (Media) = 64 KB
Elapsed Time = 0s
Average Throughput = 3.75 MB/min
Total Errors/Warnings = 0/1

Backup Operation Incomplete.

I know for a fact that there are 8 files in the J:\temp folder totalling 127 MB, and I can see this plain and simple using Windows Explorer.  Why isn't ARCServe able to backup the files?  HELP!!!


Yours Sincerely,
Jonah.
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Question by:jugheadyong
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13 Comments
 
LVL 88

Expert Comment

by:rindi
ID: 20426156
You should install the arcserve remote agents on the remote servers, configure the agents with the correct credentials, then in the backup selection don't use the mounted shares, but rather connect to the remote agents to backup the shares.
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Expert Comment

by:dovidmichel
ID: 20427057
Advantage of the agents is the ability to backup more than just data such as system state, registry stuff like that, also it will push the data over the network and can encrypt.

However if you don't care for all that try using a domain user account that is a member of the backup operators group on all these systems. You can also try setting it up under preferred shares in the ARCserve Backup browser.
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Author Comment

by:jugheadyong
ID: 20432708
Okay, I will try both solutions on Monday.

Where do I get these remote agents?  Is it included in the ArcServe 2000 CD?  or do I have to buy them seperately?
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Expert Comment

by:dovidmichel
ID: 20435520
On the CD, but it is questionable if the client agent will work correctly on Windows XP or W2K3 systems since those versions of Windows were released after the development of the ARCserve 2000 Client Agents. After all we are talking about a product that is now eight years old.
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Author Comment

by:jugheadyong
ID: 20440453
Hmmmm, it seems that I have license only for ArcServe Workgroup Edition, and not the Advanced Edition.

Do you know of any free alternative backup software?  My requirements are that it should be able to backup to tape library and that backup must be scheduled.

Chances are, if I contact CA to upgrade to the Advanced Edition, they'll tell me that they do not have 2000 anymore and ask me to buy the 2007 version, which will cost a bomb.
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Expert Comment

by:rindi
ID: 20440669
You can try the Builtin ntbackup, but I'm not sure how it supports libraries. Dovidmichel will probably know though...
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LVL 22

Expert Comment

by:dovidmichel
ID: 20442790
I return to my earlier recommendation,

However if you don't care for all that try using a domain user account that is a member of the backup operators group on all these systems. You can also try setting it up under preferred shares in the ARCserve Backup browser.
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LVL 22

Expert Comment

by:dovidmichel
ID: 20442807
Your NT Backup will not support tape libraries, just take care of the permissions problem.
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Author Comment

by:jugheadyong
ID: 20443721
Well, reverting back to my mapped drives, I originally performed the backup using the domain administrator.  (staff_network\administrator).

I'm thinking that the domain administrator shouldn't have any problems with permissions.  But I added the domain administrator to the backup operators group anyway.  However, that didn't seem to do anything.  Am I missing something here?
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LVL 22

Expert Comment

by:dovidmichel
ID: 20443894
again try using the preferred shares option
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Author Comment

by:jugheadyong
ID: 20446685
I think I tried that before.  The result was "Not available for this Edition" (it's referring to 'not available for the Workgroup Edition'.  It's available only for the Advanced Edition, which I do not have a license for.)

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Accepted Solution

by:
jugheadyong earned 0 total points
ID: 20448546
Hi gang,

Good news!  The solution to overcome the "ACCESS DENIED" using the mapped drives method is this:

1. From ArcServe Manager, click "Quick Access".
2. Click "Server Admin"
3. Go to "Admin" -> "ArcServe System Account..."
4. Type the correct password for administrator there.
(in other words, the administrator password for all servers to be backed up MUST be the same)

After doing this, my backup miraculously succeeded.  Thanks, guys, for trying.

Yours Sincerely,
Jonah.
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