Can't access Outlook Web Access email for an account that has been disabled and enabled.
Posted on 2007-12-07
I disabled an employee's SBS2003 account when they left the company. We now need to check their old email for some attachments.
I did not delete the account, I simply disabled it so it wouldn't receive further mail and that the ex-employee would not have access to it.
I enabled it today and all the account settings are the same as any other user on the network however it is the only account that can't log on to OWA, just says the username or password is wrong. I reset the password and I am definitely typing the username correctly as other users can log on fine.
Do I have to update or refresh something after enabling the account again so that the OWA works? I can log onto the domain from an XP client machine as this user OK, it is just the OWA that isn't logging on as if the account is still disabled.
I also tried logging on from a client machine using Outlook 2003 and when configuring it for exchange it looks up the name fine and then wants to log on but it does not accept the password.
The password is definitely correct and I even reset the password to make sure it hadn't been changed.
Please tell me the mailbox hasn't been deleted when the account was disabled.
Anyone know what's gone wrong here.
I can't reboot the server for another 8 hours as too many people are replying on it, could a reboot solve this issue?