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Act! 2000 will not reindex - Error Not enough disk space to complete operation...

Posted on 2007-12-07
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Last Modified: 2012-05-05
Windows XP (2002) no service pack
Act! 2000 Build 5.0.3.423
Running on a sngle computer on the C: Drive
This contact database been working fine for years and now when you try to reindex the database I get this error that says that there is not enough room to complete the operation...  I  know everyone will say to update ACT!, but those of you who know Act will also know that the newer versions are dogs unless you are running it on a Cray supercomputer. This one has been running great and the customer does not want to update it.  Any ideas on this error?
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Question by:waytron
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10 Comments
 
LVL 30

Expert Comment

by:Mike Lazarus
ID: 20426808
Could you reindex before? I think this was a known bug with ACT! 2000 (5.0) running on XP

Make sure you have ACT! 5.04 at least

Versions 7.0 and 8.0 were really slow... this is no-longer really true since ACT! 10.0
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LVL 1

Author Comment

by:waytron
ID: 20426895
Yes, customer says that she was reindexing every 30 days before.  I personally use ACT! myself and I made the mistake of upgrading to 7.0 and then to 8.0 and then to 9.0 and each time Act told me that they had fixed the slowness problems.  I really hesitate to pay good money again and upgrade to 10.  I once was able to use Act while I was on the phone with a customer. now it is sooooo slow that I have to enter all my data after I get off the phone.
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LVL 30

Expert Comment

by:Mike Lazarus
ID: 20426904
Can you check that:
a) the customer has 5.04 and
b) The the drive for the database isn't a mapped patch

ACT! 10 is significantly faster than any version since 6.... but it does need 1GB of RAM
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LVL 1

Author Comment

by:waytron
ID: 20427019
Well it is version 5.0.3.423
I just tried to update but she has never registered it.  I am not sure if it will even update such an old version, but I will try after I talk to the customer.
When you say mapped patch, do you mean a mapped drive.  The data base is located on C:\documents and settings\user\act\database\database\contacts.dbf
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LVL 30

Expert Comment

by:Mike Lazarus
ID: 20433335
I've just checked my local copy of the ACT! knowledge base... when it still included ACT! 5 stuff.

You do need ACT! 5.04 to reindex on an XP system
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LVL 1

Author Comment

by:waytron
ID: 20433682
I questioned the customer again last night and I was wrong.  She admitted that this was the first time she had tried to reindex, so it has never worked.  I will try to see it I can update to 5.04.
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LVL 30

Accepted Solution

by:
Mike Lazarus earned 2000 total points
ID: 20433699
Well, I can tell you that:

5.04 is definately necessary to be able to reindex under Windows XP... while we look at the issues in moving to Vista, this was one of the issues in moving to XP

Reindexing should be done regularly to prevent the database becoming corrupt. Preferably by something like AutoAdmin II - http://www.glcomputing.com.au/main/16/2
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LVL 1

Author Comment

by:waytron
ID: 20433748
Thanks GL Computing for all your help.  I registered her Act 2000 and updated it to 5.04 and it reindexed just fine.  Boy I had forgotten how quick this older version was, I wish I were still using it.  I decided to update her XP to SP2 while I am at it.

Do you really think I would see a difference between Act 9 and Act 10?  I really hate to give in and pay for another update.  It just seems to to be such a rip.
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LVL 1

Author Closing Comment

by:waytron
ID: 31413377
Excellent, thanks for the Help
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LVL 30

Expert Comment

by:Mike Lazarus
ID: 20433792
I certainly noticed a speed increase with ACT! 10.... with large databases, it's faster than ACT! 5/6 which used to get really sluggish when handling a lot of data
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