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Remote Desktop Exits On Connect

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Last Modified: 2012-08-14
When I connect to a remote computer, I can see the remote login screen, i can enter my password, but if the password is correct, the connection is terminated with no error. The computer is on my work network, and i can successfully remote desktop to several other computers on this network-
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Commented:
Have you rebooted the computer you're trying to connect to?

Author

Commented:
yeah

Commented:
Anything in the event logs? Thats the first place to check.

Author

Commented:
nope, nothing as far as i can see, it would be an error right?, not a warning? i looked at all the errors, and didnt see anything-

Commented:
Whats it say in the security log? It should show the logon and off. Might give a clue to why its happening.

Author

Commented:
be back on monday-
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Top Expert 2013

Commented:
A couple of things you might want to try:
-In the remote desktop client before connecting go to options and experience, and un check Bitmap caching. This might help though enabled the common problem is a black screen rather than a disconnect.
-Another is a solution figured out by Pete Long, a great Expert here on EE.
Remote desktop can have issues with MTU adjustment. This can result in inconsistent connections and frozen logons. Try creating the following key, if it doesn't already exist, and add a  new DWORD : EnablePMTUBHDetect
with a hex value of 1
Key Local Machine \ System \ Current Control Set \ Services \ TCPIP \ Parameters
http://www1.experts-exchange.com/M_1135172.html

Author

Commented:
ok, ill try those on monday
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Top Expert 2013

Commented:
Let us know how it goes.
Have a great weekend !!

Author

Commented:
@bhnmi:
  i looked at the event viewer, and then looked at the logs under "security", but there was only one, and it did not look like a remote connection. i looked at another computer and it was the same. am i looking in the right place?

Author

Commented:
i tired all solutions and no luck.... BUT... we fixed it!! it turns out the problem was in the display properties of the remote computer. The user had changed the dpi settings (in the advanced section) to 120, rather than normal. all is fine now.
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Top Expert 2013

Commented:
That is a new one <G>.
Thanks for posting your findings chrismarx.
--Rob
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