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Firefox won't save

joreill2
joreill2 asked
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Last Modified: 2013-12-07
When I try to save an image or file in Firefox, it goes through the motions, then fails to open a download window (yes, the setting is checked to display the download window) and does not save to the HD.
IE works fine, but I don't like using it.
I recently downloaded some codecs for Media Player, no other significant changes.
Any ideas?
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Commented:
Have you installed an update for Firefox lately? Or installed any plugins? I've had this problem with some older versions of firefox and the only way that I could fix it was to reinstall FireFox.

What version of Firefox are you running?

Author

Commented:
Version 2.0.0.11 - Firefox says it's the latest.
I had a problem with losing my bookmarks, maybe they're related, but I hesitate to reinstall after that.

Commented:
I disliked reinstalling every time. I'll tell you what caused if for me was the Developer Toolkit Plugin. every time I updated firefox I needed to unistall the plugin and reinstall firefox and the plugins. Finally they came out with an updated pluging and the problem stopped. You may be able to get away with disabling any plugins that you have and then re-enabling them, that is if you have any.

I too used to loose all of my bookmarks when it happened as well.

In the end I'm afraid that something else is interfering and you'll eventually have to reinstall FF.

Just out or curiosity, what type of computer are you using?

Author

Commented:
OK, downloaded another copy of Firefox, uninstalled the existing one, rebooted and reinstalled - no change, but I didn't have to reinstall my bookmarks.  

It's a Gateway, about 3 months old.
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Top Expert 2008

Commented:
Hello joreill2,

1. Check if an addon is interfering.  Go to Tools > Addons and disable the addons. Click OK.

2. Check if a program running in the background is interfering. Disable firewall, antivirus, antispyware, spam blocker, and desktop programs.

3. Clear your cookies and cache files. Go to Tools > Options > Privacy tab. Under Private Data, click "Clear Now" button.  Click OK.

4. If no joy, your profile is corrupt. Create a new Firefox profile
http://www.mozilla.org/support/firefox/profile

Then migrate your settings to new profile
http://kb.mozillazine.org/Migrating_settings_to_a_new_profile

5. If no joy, back up your bookmarks and do a clean install of Firefox.

Hope this helps!
war1

Commented:
Have you tried using the shortcut cntrl + J?

Commented:
joreill2 and Hube02,

war1 is correct. Most reasons for this is an add-on that has caused corruption.
An uninstall and reinstall is not necessary. Simply follow his prompts towards creating a new Profile.

joreill2,

You may want to confirm that your machine is clean.  I remember hearing that there was  a particuar nasty "You Need a New Codec to visit this site" virus running around within the last few months.  There is a possibility you infected yourself, so run all your av and antispyware/malware programs you have installed.

Author

Commented:
I skipped the profile and went right to uninstall/reinstall, with hard boot in between. That didn't work.
After going back and forth with System Restore, I was unable to connect to the Internet at all.
I saw that Windows (Vista) Security was telling me that McAfee was running a firewall. So, I tried to uninstall it (didn't remember having it as it had lapsed months ago), but the .dat file was missing. Next, I deleted the files and went through the Registry and deleted all reference to it.
No joy - Security still says McAfee firewall is running. Went to McAfee site, downloaded their uninstall utility and ran it, rebooted the system - Security says it's still running. And I can't connect at all.
Help!  
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Top Expert 2008

Commented:
Reinstall does little good since it does not change the profile data.  You need to create a new profile and test if new profile works.

Commented:
joreill2,

Removing firefox doesn't touch your Preferences in your Profile, that is why you see no change.

As far as Mcafee, you may need to scrub it with Mcafee's removal tool here.  Sometimes you have to reinstall it and then uninstall it.
http://service.mcafee.com/FAQDocument.aspx?id=107083&lc=1033&partner=10005&type=TS

Author

Commented:
McAfee reinstall does not work without a network connection - and I can't connect to the Internet because it says McAfee firewall is running.
I've run MCPR.exe uninstall and re-booted several times - no joy.
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Top Expert 2008

Commented:
joreill2,

Is there a reason you did not create a new profile?

Author

Commented:
1 good reason - it doesn't matter if Firerfox works when I can't connect to the Internet. What started as a minor problem with saving files has shut down my system entirely.
The phantom firewall that's preventing me from connecting has NOTHING to do with Firefox or my profile.
CERTIFIED EXPERT
Top Expert 2008

Commented:
Can you boot up to Safe Mode and uninstall McAfee?

Author

Commented:
See above:
"I've run MCPR.exe uninstall and re-booted several times - no joy. "
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Top Expert 2008

Commented:
Did you run MCPR.exe in Safe Mode?  McAfee is sometimes difficult to uninstall.

Author

Commented:
I ran it in Safe Mode, immediately got the message
"Error obtaining full permissions for cleanup. Some products may not be fully removed."
as it was running.
BTW, it didn't work.
Seems I remember a concern about McAfee's privacy function, is that a clue?
Commented:
This one is on us!
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Commented:
joreill2,

One more thought.  run MSCONFIG and see if ANY Mcafee is set to run at startup and shut it down and reboot.  See if that helps.

Author

Commented:
mtz1of4:
Thanks for the detailed reply.
I am no newbie, but as Coach on Cheers once said:
"You don't have to draw me a picture, but I appreciate it when you do."
Remember, I can't access the net with the affected computer.
I did download and run Process Explorer on the system and found NO McAfee apps running.
I am NOT familiar with Vista (and not a fan) so I'm not sure where to look for "Services"
Considering I have almost nothing running, there are a lot of svchost.exe instances running (10 or more)

One instance of svchost.exe shows the following services:
Base Filtering Engine {BFE}
Diagnostic Policy Service {DPS}
Windows Firewall {MpsSvc}
Even though Vista Security confirms that Windows Firewall has been turned off.

I would appreciate a basic walkthru for establishing whether my Internet connection is there or not - this all started with a problem with Firefox and I'll go back to IE if I have to.

Thanks

Author

Commented:
I fixed it myself - drop me a line if you want the solution.

Commented:
joreill2,

We would definitely like the solution, seeing as that's what we do here.

Exchange information.

And if you did fix it yourself, you are entitled to your points back.
https://www.experts-exchange.com/help.jsp#hi333

Author

Commented:
Solution involved finding subdirectories under a different name, and deleting them. Forgot what they were named.
Hi All,

just wanted to add my two bobs worth if you don't mind. And I realise that it is more than 12 months old.
Given that the original post and issue was about:

Firefox not bringing up the "Choose where to save window" when saving a file -

war1's response is the correct answer. This problem is caused by a corrupt profile and following his directions will help you solve it. I know this as I had the same problem this week (started about a week ago) I followed his suggestions and the links provided to create a fresh profile and transferred the important files to the new one and voila, my FF is now bringing up the where to save box.

IMHO, the McAfee issue was a secondary problem, not the original one posted.

I wanted to add these comments to confirm war1's solution to "the original post and issue" for others who may come across this problem and want to know how it is fixed.

Thanks
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